team might use to examine the current marketplace for resi- dential broadband services in a city such as Ashland. 2. What type of data collection techniques might the team employ? 3. In their suggestions and directions, the AMS managers have named a number of possible variables to study but offered no operational definitions for those variables. What types of pos- sible misunderstandings could arise if the team and managers do not first properly define each variable cited?
team might use to examine the current marketplace for resi- dential broadband services in a city such as Ashland. 2. What type of data collection techniques might the team employ? 3. In their suggestions and directions, the AMS managers have named a number of possible variables to study but offered no operational definitions for those variables. What types of pos- sible misunderstandings could arise if the team and managers do not first properly define each variable cited?
MATLAB: An Introduction with Applications
6th Edition
ISBN:9781119256830
Author:Amos Gilat
Publisher:Amos Gilat
Chapter1: Starting With Matlab
Section: Chapter Questions
Problem 1P
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Transcribed Image Text:CASES
Managing Ashland MultiComm Services
Ashland MultiComm Services (AMS) provides high-quality
telecommunications services in the Greater Ashland area. AMS
traces its roots to a small company that redistributed the broad-
cast television signals from nearby major metropolitan areas
but has evolved into a provider of a wide range of broadband
services for residential customers.
AMS offers subscription-based services for digital cable
television, local and long-distance telephone services, and
high-speed Internet access. Recently, AMS has faced compe-
tition from other service providers as well as Internet-based,
on-demand streaming services that have caused many customers
to "cut the cable" and drop their subscription to cable video
services.
CHAPTER
1
AMS management believes that a combination of increased
promotional expenditures, adjustment in subscription fees, and
improved customer service will allow AMS to successfully face
these challenges. To help determine the proper mix of strate-
gies to be taken, AMS management has decided to organize a
research team to undertake a study.
The managers suggest that the research team examine the
company's own historical data for number of subscribers, reve-
nues, and subscription renewal rates for the past few years. They
direct the team to examine year-to-date data as well because the
managers suspect that some of the changes they have seen have
been a relatively recent phenomena.
1. What type of data source would the company's own historical
data be? Identify other possible data sources that the research

Transcribed Image Text:team might use to examine the current marketplace for resi-
dential broadband services in a city such as Ashland.
2. What type of data collection techniques might the team
employ?
3. In their suggestions and directions, the AMS managers have
named a number of possible variables to study but offered no
operational definitions for those variables. What types of pos-
sible misunderstandings could arise if the team and managers
do not first properly define each variable cited?
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