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At the 5% level of signif center are answered with conclusion?

At the 5% level of signif center are answered with conclusion?

MATLAB: An Introduction with Applications
MATLAB: An Introduction with Applications
6th Edition
ISBN:9781119256830
Author:Amos Gilat
Publisher:Amos Gilat
Chapter1: Starting With Matlab
Section: Chapter Questions
Problem 1P
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a. Call centers today play an important role in managing day-to-day business communications with customers. It's important, therefore, to monitor a comprehensive set of metrics, which can help businesses understand the overall performance of a call center. One key metric for measuring overall call center performance is service level which is defined as the percentage of calls answered by a human agent within a specified number of seconds. The time, in seconds, to answer 10 incoming calls to a financial services call center are given below.: 16 14 16 19 6 15 5 6 9 At the 5% level of significance, does this sample show that on average the calls incoming to this call center are answered within 10 seconds. State the null and the alternative hypotheses. What is your conclusion? 14
Transcribed Image Text:a. Call centers today play an important role in managing day-to-day business communications with customers. It's important, therefore, to monitor a comprehensive set of metrics, which can help businesses understand the overall performance of a call center. One key metric for measuring overall call center performance is service level which is defined as the percentage of calls answered by a human agent within a specified number of seconds. The time, in seconds, to answer 10 incoming calls to a financial services call center are given below.: 16 14 16 19 6 15 5 6 9 At the 5% level of significance, does this sample show that on average the calls incoming to this call center are answered within 10 seconds. State the null and the alternative hypotheses. What is your conclusion? 14
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