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Engineering
Computer Engineering
Suppose a call center has three levels of employees:   respondent, manager, and director. An incoming telephone call must first be allocated to a respondent who is free. If the respondent cannot handle the call, the call must be escalated to a manager. If the manager is occupied, then the call  should be escalated to a director. Design YOUR OWN classes and data structures for this problem.  Implement a method dispatchCall() that assigns a call to the first available employee.

Suppose a call center has three levels of employees:   respondent, manager, and director. An incoming telephone call must first be allocated to a respondent who is free. If the respondent cannot handle the call, the call must be escalated to a manager. If the manager is occupied, then the call  should be escalated to a director. Design YOUR OWN classes and data structures for this problem.  Implement a method dispatchCall() that assigns a call to the first available employee.

Computer Networking: A Top-Down Approach (7th Edition)
Computer Networking: A Top-Down Approach (7th Edition)
7th Edition
ISBN:9780133594140
Author:James Kurose, Keith Ross
Publisher:James Kurose, Keith Ross
Chapter1: Computer Networks And The Internet
Section: Chapter Questions
Problem R1RQ: What is the difference between a host and an end system? List several different types of end...
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 Suppose a call center has three levels of employees:   respondent, manager, and director. An incoming telephone call must first be allocated to a respondent who is free. If the respondent cannot handle the call, the call must be escalated to a manager. If the manager is occupied, then the call 
should be escalated to a director.

Design YOUR OWN classes and data structures for this problem. 
Implement a method dispatchCall() that assigns a call to the first available employee.

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