Supply Chain Management Metrics: Back order – An unfilled customer order. A back order is demand (immediate or past due) against an item whose current stock level is insufficient to satisfy demand. Customer order promised cycle time – The anticipated or agree upon cycle time of a purchase order. It is a gap between the purchase order creation date and the requested delivery date. Customer order actual cycle time – The average time it takes to actually fill a customer’s purchase order. This measure can be viewed on an order or an order line level. Inventory replenishment cycle time – Measure of the manufacturing cycle time plus the time included to deploy the product to the appropriate distribution center. Inventory turns (inventory turnover) - The number of times that a company’s inventory cycles or turns over per year. It is one of the most commonly used supply chain metrics. Here's a question for you: to track these metrics, what kind of a system would you need to implement in your small business?
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