Succession planning usually focuses on the development of management as it is believed that they are the key talent required for organizational success.however, there is another school of thought which argues that an organization most certainly employees are not those who make the highest salary, but those who have the most impact on the customer, for example the teller or customer service representatives at the information desk at Scotia bank Describe why these persons should be considered key talent, and recommend succession management strategies to develop the teller and customer service representatives at the information desk at Scotia bank
Succession planning usually focuses on the development of management as it is believed that they are the key talent required for organizational success.however, there is another school of thought which argues that an organization most certainly employees are not those who make the highest salary, but those who have the most impact on the customer, for example the teller or customer service representatives at the information desk at Scotia bank Describe why these persons should be considered key talent, and recommend succession management strategies to develop the teller and customer service representatives at the information desk at Scotia bank
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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Succession planning usually focuses on the development of management as it is believed that they are the key talent required for organizational success.however, there is another school of thought which argues that an organization most certainly employees are not those who make the highest salary, but those who have the most impact on the customer, for example the teller or customer service representatives at the information desk at Scotia bank
Describe why these persons should be considered key talent, and recommend succession management strategies to develop the teller and customer service representatives at the information desk at Scotia bank
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