SHREYA ARYA RWFD Call Center Overview 13,076 Correspondance 415 Los Angeles/CA Baltimore/MD October 2020 Chicago/IL Denver/CO Last Updated: 10/30/2020 Hi, Guest. Avg. Duration +0.0% vs PM Response Time + 0.6% vs PM +10.8% vs PM 25.01 minutes Oct 1 Oct 6 Oct 11 Oct 16 Oct 21 Oct 26 Reason Channel Sentiment Billing Question 9.3K 4.2K Call-Center Very Positive 1.3K Payments Service Outage ཚོ། ཚོ། 1.9K 3.3K 1.6K Chatbot Positive 1.9K 3.0K 3.4K Email Neutral 75.6% within or above SLA 434 Avg. Satisfaction + 0.8% vs PM 5.6/10 Above SLA 12.5% Within SLA 63.1% Below SLA 24.4% Contact Volume per Call Center Hover for more detail 810/week 643/week 324/week 164/week 2.6K 4.4K Web Negative Very Negative 2.4K Los Angeles Baltimore Chicago Denver
SHREYA ARYA RWFD Call Center Overview 13,076 Correspondance 415 Los Angeles/CA Baltimore/MD October 2020 Chicago/IL Denver/CO Last Updated: 10/30/2020 Hi, Guest. Avg. Duration +0.0% vs PM Response Time + 0.6% vs PM +10.8% vs PM 25.01 minutes Oct 1 Oct 6 Oct 11 Oct 16 Oct 21 Oct 26 Reason Channel Sentiment Billing Question 9.3K 4.2K Call-Center Very Positive 1.3K Payments Service Outage ཚོ། ཚོ། 1.9K 3.3K 1.6K Chatbot Positive 1.9K 3.0K 3.4K Email Neutral 75.6% within or above SLA 434 Avg. Satisfaction + 0.8% vs PM 5.6/10 Above SLA 12.5% Within SLA 63.1% Below SLA 24.4% Contact Volume per Call Center Hover for more detail 810/week 643/week 324/week 164/week 2.6K 4.4K Web Negative Very Negative 2.4K Los Angeles Baltimore Chicago Denver
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
Related questions
Question
100%
1. Review the attached business-focused visualization
- How does the author of the visualization address the audience?
- How is the purpose of the visualization conveyed?
- How does the visualization use color, ordering, layout, and hierarchy to prioritize information?
Transcribed Image Text:SHREYA
ARYA
RWFD Call Center
Overview
13,076
Correspondance
415
Los Angeles/CA
Baltimore/MD
October 2020
Chicago/IL
Denver/CO
Last Updated: 10/30/2020
Hi, Guest.
Avg. Duration
+0.0% vs PM
Response Time
+ 0.6% vs PM
+10.8% vs PM
25.01
minutes
Oct 1
Oct 6
Oct 11
Oct 16
Oct 21
Oct 26
Reason
Channel
Sentiment
Billing
Question
9.3K
4.2K
Call-Center
Very
Positive
1.3K
Payments
Service
Outage
ཚོ། ཚོ།
1.9K
3.3K
1.6K
Chatbot
Positive
1.9K
3.0K
3.4K
Email
Neutral
75.6%
within or above
SLA
434
Avg. Satisfaction
+ 0.8% vs PM
5.6/10
Above SLA
12.5%
Within SLA
63.1%
Below SLA
24.4%
Contact Volume per Call Center
Hover for more detail
810/week
643/week
324/week
164/week
2.6K
4.4K
Web
Negative
Very
Negative
2.4K
Los Angeles
Baltimore
Chicago
Denver
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