Scenario:  You have been asked to present a management plan that addresses identified areas of concern, rebuilds the team’s culture, and aligns organizational practices to leadership. Information about the Organization: The SNHU Pet Supply Company is a 30-year-old organization based in Manchester, New Hampshire thatproduces and sells pet supplies. The company has 200 employees in Manchester; 100 employees in asatellite office in Denver, Colorado; and a remaining 300 employees who work remotely throughout thecountry. The organization has had to rapidly expand due to a substantial increase in consumer demandover the past two years. The SNHU Pet Supply Company is staffed by a diverse group of more than 500 employees who love petsand appreciate the joy and friendship they bring to our homes and communities. We are a passionate,friendly group of people who strive to provide high-quality products and customer-first services acrossthe nation to our customers and their pets.Organizational Goals• Make quality pet products easier for customers to obtain through decreasing production costsby 3%• Increase workplace efficiencies to deliver products more quickly and effectively• Increase employee satisfaction ratings by 4%Organizational StructureThe organization is divided into three divisions: food, toys, and supplies. Each division has its ownproduct development, merchandising, marketing, sales, supply chain, and retail operations department.Although some of these departments collaborate on major projects, such as nationwide marketingcampaigns, they usually work independently. The company also has other departments that cover allthree divisions, such as Human Resources (HR) and Informational Technology (IT).The Manchester and Denver offices are headed by the vice presidents (VPs) of each location. Most ofthe remote workers report to the VP at Manchester, although a handful are associated with the Denveroffice as well. Each office has its own divisional and departmental managers, and although thesemanagers are given some independence on how to manage their teams, most decisions must beapproved by their VPs or the executive leadership in Manchester. Organizational MissionThe SNHU Pet Supply Company’s mission is to provide high-quality pet food, treats, and toys to dogs andcats. Team Management Leadership and Management: Describe leadership and management practices that you feel would be best suited to manage the team. Explain why you believe these practices are in alignment with the organization’s mission, culture, and goals, as well as how they would be effective in improving the team’s culture. Followership: Explain how you would leverage your strengths as a leader to strengthen the team’s effectiveness and culture. Also explain how your strengths could be used to develop followership within your team. Decision-Making Models: Describe decision-making models that you believe will be the most effective for the team and management approach and their alignment with the organization, as well as how they would be effective in improving the team’s culture. Emotional Intelligence: Describe considerations for ensuring your management practices are emotionally intelligent and inclusive of diverse perspectives, needs, and roles within your team. Explain why you believe they are in alignment with the organization and how they would be effective in improving the team’s culture.

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
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Scenario: 

You have been asked to present a management plan that addresses identified areas of concern, rebuilds the team’s culture, and aligns organizational practices to leadership.

Information about the Organization:

The SNHU Pet Supply Company is a 30-year-old organization based in Manchester, New Hampshire that
produces and sells pet supplies. The company has 200 employees in Manchester; 100 employees in a
satellite office in Denver, Colorado; and a remaining 300 employees who work remotely throughout the
country. The organization has had to rapidly expand due to a substantial increase in consumer demand
over the past two years.

The SNHU Pet Supply Company is staffed by a diverse group of more than 500 employees who love pets
and appreciate the joy and friendship they bring to our homes and communities. We are a passionate,
friendly group of people who strive to provide high-quality products and customer-first services across
the nation to our customers and their pets.
Organizational Goals
• Make quality pet products easier for customers to obtain through decreasing production costs
by 3%
• Increase workplace efficiencies to deliver products more quickly and effectively
• Increase employee satisfaction ratings by 4%
Organizational Structure
The organization is divided into three divisions: food, toys, and supplies. Each division has its own
product development, merchandising, marketing, sales, supply chain, and retail operations department.
Although some of these departments collaborate on major projects, such as nationwide marketing
campaigns, they usually work independently. The company also has other departments that cover all
three divisions, such as Human Resources (HR) and Informational Technology (IT).
The Manchester and Denver offices are headed by the vice presidents (VPs) of each location. Most of
the remote workers report to the VP at Manchester, although a handful are associated with the Denver
office as well. Each office has its own divisional and departmental managers, and although these
managers are given some independence on how to manage their teams, most decisions must be
approved by their VPs or the executive leadership in Manchester.

Organizational Mission
The SNHU Pet Supply Company’s mission is to provide high-quality pet food, treats, and toys to dogs and
cats.

  1. Team Management
    1. Leadership and Management: Describe leadership and management practices that you feel would be best suited to manage the team. Explain why you believe these practices are in alignment with the organization’s mission, culture, and goals, as well as how they would be effective in improving the team’s culture.
    2. Followership: Explain how you would leverage your strengths as a leader to strengthen the team’s effectiveness and culture. Also explain how your strengths could be used to develop followership within your team.
    3. Decision-Making Models: Describe decision-making models that you believe will be the most effective for the team and management approach and their alignment with the organization, as well as how they would be effective in improving the team’s culture.
    4. Emotional Intelligence: Describe considerations for ensuring your management practices are emotionally intelligent and inclusive of diverse perspectives, needs, and roles within your team. Explain why you believe they are in alignment with the organization and how they would be effective in improving the team’s culture.

 

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