SCENARIO: An office manager calls a meeting of her entire staff of 12 people to complain that staff members are making too many personal telephone calls and that it should stop. There are only 2 offenders and the staff knows who they are. TASK: using the below conflict resolution strategy process which is suitable for 2 or more persons and involves 6 (six) steps (source: The Conflict Survival Kit – Tools for Resolving Conflict at Work STEP 1 – IDENTIFY PROBLEM OWNERSHIP USING THE ‘JOHARI WINDOW’ STEP 2 – RESEARCH AND REFLECTION STEP 3 – SELECT AND ALTERNATIVE TO FOLLOW USING THE ‘3 (THREE) ALTERNATIVES RULE’ STEP 4 - REHEARSE STEP 5 - FOLLOW THROUGH AND FOLLOWUP
SCENARIO: An office manager calls a meeting of her entire staff of 12 people to complain that staff members are making too many personal telephone calls and that it should stop. There are only 2 offenders and the staff knows who they are.
TASK: using the below conflict resolution strategy process which is suitable for 2 or more persons and involves 6 (six) steps (source: The Conflict Survival Kit – Tools for Resolving Conflict at Work
STEP 1 – IDENTIFY PROBLEM OWNERSHIP USING THE ‘JOHARI WINDOW’
STEP 2 – RESEARCH AND REFLECTION
STEP 3 – SELECT AND ALTERNATIVE TO FOLLOW USING THE ‘3 (THREE) ALTERNATIVES RULE’
STEP 4 - REHEARSE
STEP 5 - FOLLOW THROUGH AND FOLLOWUP
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