Risk Aversion; Strategy John Holt is the production supervisor for ITEXX, a manufacturer of plastic parts with customers in the automobile and consumer products industries. On aTuesday morning, one of ITEXX’s sales managers asks John to reschedule his manufacturingjobs for the rest of the week to accommodate a special order from a new customer. The catchis that getting the customer requires fast turnaround on the order and means not only delayingthe current production schedule, but also running the production equipment all three shifts forthe remainder of the week. This will make it impossible to complete the regularly scheduledmaintenance on the equipment that John has planned for midweek. The sales manager is keen ongetting the new customer, which could mean an important increase in overall sales and output atthe plant. However, John is worried not only about the delay of the current jobs, but the chancethat the delay in maintenance will cause one of the machines to fail, which would back up theorders in the plant for at least a week, meaning a substantial delay for the new order as well asthose currently scheduled.Required Explain how you think John should resolve this problem. What would be a good policy forhandling issues like this in the future?

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
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Risk Aversion; Strategy John Holt is the production supervisor for ITEXX, a manufacturer of plastic parts with customers in the automobile and consumer products industries. On a
Tuesday morning, one of ITEXX’s sales managers asks John to reschedule his manufacturing
jobs for the rest of the week to accommodate a special order from a new customer. The catch
is that getting the customer requires fast turnaround on the order and means not only delaying
the current production schedule, but also running the production equipment all three shifts for
the remainder of the week. This will make it impossible to complete the regularly scheduled
maintenance on the equipment that John has planned for midweek. The sales manager is keen on
getting the new customer, which could mean an important increase in overall sales and output at
the plant. However, John is worried not only about the delay of the current jobs, but the chance
that the delay in maintenance will cause one of the machines to fail, which would back up the
orders in the plant for at least a week, meaning a substantial delay for the new order as well as
those currently scheduled.
Required Explain how you think John should resolve this problem. What would be a good policy for
handling issues like this in the future?

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