Research one web hosting company. Find the phone numbers for their tech support, billing, and sales departments. (There may be just one phone number for everything and you'll have to navigate a phone tree when you call.) Call each one and ask what their typical response times are. a. Which hosting company did you research? b. How long a wait did you have before the Sales team answered? c. What did the Sales operator say the typical hold time was? d. How long a wait did you have before the Billing team answered? e. What did the Billing operator say the typical hold time was? f. How long a wait did you have before the Tech Support team answered? g. What did the Tech Support operator say the typical hold time was? h. What is the monthly or annual cost of hosting? i. Which hosting features offered by this company/plan are attractive/important to you and which are overkill? j. Based on these initial response times and hosting features, would you be willing to sign up with this web host? Explain why or why not.

Database System Concepts
7th Edition
ISBN:9780078022159
Author:Abraham Silberschatz Professor, Henry F. Korth, S. Sudarshan
Publisher:Abraham Silberschatz Professor, Henry F. Korth, S. Sudarshan
Chapter1: Introduction
Section: Chapter Questions
Problem 1PE
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6. Research one web hosting company. Find the phone numbers for their tech support,
billing, and sales departments. (There may be just one phone number for everything
and you'll have to navigate a phone tree when you call.) Call each one and ask what
their typical response times are.
a. Which hosting company did you research?
b.
How long a wait did you have before the Sales team answered?
c. What did the Sales operator say the typical hold time was?
d. How long a wait did you have before the Billing team answered?
What did the Billing operator say the typical hold time was?
e.
f.
How long a wait did you have before the Tech Support team answered?
g. What did the Tech Support operator say the typical hold time was?
h. What is the monthly or annual cost of hosting?
i. Which hosting features offered by this company/plan are attractive/important to
you and which are overkill?
j.
Based on these initial response times and hosting features, would you be willing
to sign up with this web host? Explain why or why not.
Transcribed Image Text:6. Research one web hosting company. Find the phone numbers for their tech support, billing, and sales departments. (There may be just one phone number for everything and you'll have to navigate a phone tree when you call.) Call each one and ask what their typical response times are. a. Which hosting company did you research? b. How long a wait did you have before the Sales team answered? c. What did the Sales operator say the typical hold time was? d. How long a wait did you have before the Billing team answered? What did the Billing operator say the typical hold time was? e. f. How long a wait did you have before the Tech Support team answered? g. What did the Tech Support operator say the typical hold time was? h. What is the monthly or annual cost of hosting? i. Which hosting features offered by this company/plan are attractive/important to you and which are overkill? j. Based on these initial response times and hosting features, would you be willing to sign up with this web host? Explain why or why not.
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