Regarding the Volkswagen emissions scandal, please respond to the following questions:

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Regarding the Volkswagen emissions scandal, please respond to the following questions:

What led to the scandal?
How did it happen?
Why was the "cheating" carried out?
Who was injured?
Who gained?
How was it possible that such a thing could happen? 
What steps have been taken to remedy the situation?
Have customers forgiven the corporation for its actions?
What steps has the business taken to ensure that similar problems won't occur again?
Did rival businesses commit the same "cheating"?
What else, aside from penalties and jail time, can be done to discourage businesses from acting in this way? 

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