Answered: RATING Performance Factor Software…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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Question

Janice Gould of Krebs Consulting is in the process of making
a recommendation to a client regarding the corporate-wide
purchase of an analytical software platform. She has made
the following estimates on management’s most important
performance criteria and has rated three Software packages
across these criteria.

a. Which software platform would you recommend?
b. Assume that the client changes their mind and now
argues that the maintenance and support criterion is
already accounted for by the total cost criterion. Further,
the client asks Ms. Gould to drop maintenance and sup-
port and add its factor weight to total cost. Will this client
request alter the recommendation?

RATING
Performance
Factor Software Software Software
Criterion
Weight
A.
Functionality
25
9
8
9
Vendor reliability
10
7
9
Compatibility with
current systems
20
6
8
Maintenance & support
10
8
Total cost
25
4
8
Speed of
implementation
10
8.
4
7

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