Question: In the following case study, make a list of the issues that show poor procedures in the management of business tools.
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Question: In the following case study, make a list of the issues that show poor procedures in the management of business tools.
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- CASE STUDY - FAR OUT SURF CLOTHING Huw McPherson contemplated the safety record for the retail division of his company, Far Out Surf Clothing. While the figures were not too far above the average for the company, the increase of 17 per cent in lost time hours over the last 3 months was concerning, this is measured as the time lost to safety concerns. ‘And the retail area is not really a dangerous place,’ thought Huw to himself, ‘especially when compared to the production division. I know, I’ll ring Andrew up, he’ll give me some answers.’ Andrew’s telephone rang for some time before it was answered by Shirley, one of the customer service assistants. Huw asked if he could speak to Andrew. ‘No, he’s off sick,’ said Shirley. Huw asked for one of the supervisors. ‘Well, Amanda is the only one on, but she is tied up with two customer complaints about customer service at the moment,’ she replied. Huw thanked her and hung up. Andrew was the assistant manager and having him away as well as two…Case Study Scenario: Innova Inc. Innova Inc., a medium-sized manufacturing company, is experiencing rapid growth and expansion into new markets. The complexity of operations and the demand for efficient control and management have grown as a result of this expansion. The business is getting ready for an external audit as required by its yearly compliance standards. To guarantee alignment with its changing business needs, the company is thinking about improving its internal audit function in addition to the external audit. Required: 1.1 How would an external auditor approach auditing Innova Inc. considering its rapid growth and expansion? 1.2 How does the role of an external auditor differ from other types of auditors in this scenario? 1.3 What steps should Innova Inc. take to enhance its internal audit function and how can internal auditors contribute to improving the effectiveness and efficiency of control and management within Innova Inc.? 1.4 Discuss the importance of…Case Study: Josh Breitt, Rachel Starr, and Justin Diamond started an advertising agency to serve the needs of small businesses selling in and around their metropolitan area. Breitt contributed a talent for writing scripts and wooing clients. Starr brought a wealth of media contacts, and Diamond handled art and graphic design. Their quirky ad campaigns soon attracted a stream of projects from car dealers, community banks, and small retailers. Since the agency’s first year, these clients keep the doors open while the firm wins contracts from other companies. Breitt, Starr & Diamond (BS&D) prospered by helping clients stay current, and the agency grew to meet demand, adding two administrative assistants, three salespeople, a social media expert, and a retired human resource manager, who works 10 hours per week. As the firm grew, the partners were being pulled away from their areas of expertise to answer questions from the staff and solve problems about how to coordinate work,…
- CASE STUDY - FAR OUT SURF CLOTHING Huw McPherson contemplated the safety record for the retail division of his company, Far Out Surf Clothing. While the figures were not too far above the average for the company, the increase of 17 per cent in lost time hours over the last 3 months was concerning, this is measured as the time lost to safety concerns. ‘And the retail area is not really a dangerous place,’ thought Huw to himself, ‘especially when compared to the production division. I know, I’ll ring Andrew up, he’ll give me some answers.’ Andrew’s telephone rang for some time before it was answered by Shirley, one of the customer service assistants. Huw asked if he could speak to Andrew. ‘No, he’s off sick,’ said Shirley. Huw asked for one of the supervisors. ‘Well, Amanda is the only one on, but she is tied up with two customer complaints about customer service at the moment,’ she replied. Huw thanked her and hung up. Andrew was the assistant manager and having him away as well as two…Case Study: Mr. Felix Cross, is a well-known and successful businessman who is involved in a variety of business ventures in Saint Lucia. One of those ventures is the largest coconut plantation in Saint Lucia, located in the Roseau Valley on the West Coast. Between the years 2012 to 2018 the plantation experienced a year-on-year increase in profitability as it had progressively become the largest supplier of coconuts to the many small businesses that plied their trade as road-side coconut water vendors. From late 2018 through to 2019, Mr. Cross noticed a progressive decline in the volume of coconuts being purchased from his plantation as an increasing number of regulations and restrictions were being placed upon the vendors, with regards to the locations they were allowed to trade. Though the coconut plantation business was still profitable, demand had dropped off to a point where only 60% of the nuts being harvested were being sold on to vendors. The remaining nuts were laid to waste.…Case Study 2: Quality Management Your line manager has become increasingly concerned about the product and service quality. This results from a surge in the number of customers who have contacted her to highlight problems they have encountered while shopping at the Pet Kingdom store. The complains seem to focus on two areas; billing errors being made at the checkout and variations in the weight of Pet Kingdom branded dried dog food bags. To better understand the situation, Ms Lionheart has requested detailed data to be collected. Table 3 shows the data from the audit of 50 random bills per day issued over the past 30 days. Table 4 presents the weight sampling data (mean and range in kg) for 27 random samples of five observations each taken from the daily dog food deliveries. Ms Lionheart noticed that the number of billing errors increased in the last third of the month. She knows that the company wants high quality standards and wonders if both processes meet 3 sigma standards. She…
- How to use a performance tuning instrument in a real-world performance evaluation example?Name: Case Study: A long journey Date: Read the given case study and answer all three questions in the spaces provided below. It was a long way from Brighton to Swansea and Mr and Mrs Thomas and their three children, George, Tom and Sarah, were tired after their journey. As they pulled into the drive of the Sunnyland Hotel in Mumbles they were disappointed to find that the hotel carpark was full, and they would have to park their car on the street away from the hotel. After carrying their heavy bags to the hotel, they entered the hotel but found that there was no-one at reception. They rang the bell on the reception desk several times and eventually, after several minutes had passed, a lady came to the desk. Mr and Mrs Thomas showed the receptionist their booking, but the lady could not find their reservation. Finally, the receptionist found their reservation, which was for a family bedroom, but she informed Mr and Mrs Thomas that unfortunately there were no family bedrooms available.…Case Study I: A gage is to be used for data collection as part of a new SPC program. The quality engineer would like to assess the gage capability. Thirty units produced in succession are taken from the process and measured twice by the operator. The data are shown below: Readings Part no. 1 2 3 4 5 6 7 8 9 10 5.2 6.1 5.8 4.3 7.4 6.0 5.0 7.2 4.5 5.9 2 5.1 6.1 5.8 4.3 7.4 5.8 5.0 7.1 4.5 5.9 Part no. 11 12 13 14 15 16 17 18 19 20 Readings 1 5.0 6.0 5.1 6.7 5.3 7.0 Or 6.7 5.2 3.9 6.0 290 2 5.0 6.0 5.2 6.5 65 5.2 287 6.8 6.7 5.3 ابادان 46 4.0 6.2 Part no. 21 22 23 24 25 ilalalaIS 26 27 28 820 29 30 1 6.7 7.2 5.1 7.8 4.1 3.5 6.0 4.5 9.3 Readings امان (A) Does it appear that the operator is having difficulty using the gage? (B) What is your best estimate of the gage variability? (C) Estimate the product variability. 6.0 2 6.6 7.1 4.9 7.9 4.0 3.5 5.9 4.3 9.1 5.9