provide a robust and comprehensive discussion on this concept, taking care to highlight its characteristics, prerequisites to benchmarking, obstacles to successful benchmarking and the benchmarking approach and process.
provide a robust and comprehensive discussion on this concept, taking care to highlight its characteristics, prerequisites to benchmarking, obstacles to successful benchmarking and the benchmarking approach and process.
Management, Loose-Leaf Version
13th Edition
ISBN:9781305969308
Author:Richard L. Daft
Publisher:Richard L. Daft
Chapter19: Managing Quality And Performance
Section: Chapter Questions
Problem 10DQ
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Question
Benchmarking is one of the key concepts of an effective TQM programme that aids in selecting a demonstrated standard of performance which represents the very best performance for a process or activity.
With this in mind, provide a robust and comprehensive discussion on this concept, taking care to highlight its characteristics, prerequisites to benchmarking, obstacles to successful benchmarking and the benchmarking approach and process.
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