Answered: Power State Empire is a software…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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Question

Power State Empire is a software development firm which headquarter is based in Illinois, United States. In June 2022, the firm hired five graduate trainees whom two of them are responsible for customer service (Title: CS Trainees) and the remaining are responsible for offering software development and website maintenance service to different clients in the state (Title: DS Trainees). To manage their performance systematically, the supervisor of these trainees set four goals for them to achieve:

Goal no.1: The CS trainees are expected to make customers happy.

Goal no.2: The CS trainees need to handle the customer’s request as soon as possible.

Goal no.3: The DS trainees should be able to render website maintenance service with superior quality.

Goal no.4: All trainees should achieve a good sales result.

Discussion questions

1. The supervisor knows these are not well-designed goals and he thus turns to your help. With reference to the SMART principles, discuss with your group members and rewrite the goals into effective ones.

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