Please do not use AI. The post COVID-19 world is different from that before 2019. Businesses have to adapt to the new normal. Processes that are implemented during the pandemic have to be dismantled. Customers' behaviours and expectations are changing. Organisations have to find solutions for their supply chain disruptions, labour shortages, high operating costs, environmental and sustainability expectations. Consider the organisation you are working in or one that you are familiar with. You are asked to identify a business process in this organisation where this new norm is affecting the business in meeting customers' expectations and internal performance target. You may discuss with your supervisor or experienced colleagues to select this process. You are going to lead a Lean Six Sigma project to improve the process in the current environment. Submit a report on how you would identify the process issues, analyse the problem, recommend and implement ideas to improve the process and establish control plans to sustain the improved process using the Lean Six Sigma DMAIC approach. We shall thereafter call your selected organisation as the "subject organisation" and the selected business process as the "subject business process". This ECA focuses on the process centric approach and qualitative analysis of the DMAIC model. Question: Discuss the challenges faced by the subject organisation's businesses in the new normal. You need to discuss how the challenges affect its financial and operational performances, its value/supply chain, e.g., customers, suppliers, and/or the processes in its production or service delivery, etc.

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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Please do not use AI. The post COVID-19 world is different from that before 2019. Businesses have to adapt to the new normal. Processes that are implemented during the pandemic have to be dismantled. Customers' behaviours and expectations are changing. Organisations have to find solutions for their supply chain disruptions, labour shortages, high operating costs, environmental and sustainability expectations. Consider the organisation you are working in or one that you are familiar with. You are asked to identify a business process in this organisation where this new norm is affecting the business in meeting customers' expectations and internal performance target. You may discuss with your supervisor or experienced colleagues to select this process. You are going to lead a Lean Six Sigma project to improve the process in the current environment. Submit a report on how you would identify the process issues, analyse the problem, recommend and implement ideas to improve the process and establish control plans to sustain the improved process using the Lean Six Sigma DMAIC approach. We shall thereafter call your selected organisation as the "subject organisation" and the selected business process as the "subject business process". This ECA focuses on the process centric approach and qualitative analysis of the DMAIC model. Question: Discuss the challenges faced by the subject organisation's businesses in the new normal. You need to discuss how the challenges affect its financial and operational performances, its value/supply chain, e.g., customers, suppliers, and/or the processes in its production or service delivery, etc.

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