PILIPINAS LINERS, a major bus company in the Philippines would need workshops on customer service and so their HR Manager, Ms. Ruth placed a call to Janice’s phone. Knowing that they provide customer service training for flight attendants, they could probably customize it for their bus drivers, conductors, and employees. This would be a nationwide project and that meant all 700 employees needed to be trained on a per batch basis. Doing her computations, Ms. Janice asked Ms. Marie if they could actuall pull it off. Ms. Marie naturally said they could but they don’t have enough personnel with them and they wouldn’t be able to finish the project in one year if she would rely only on herself as the main trainer. In doing so, she would have to abandon her duties as a training manager of FLIGHT, Inc. She would need more trainers, but where could she get them? They asked Prof if he still runs his HR consulting firm and if he can certify trainers. He said yes and so he conducted a workshop to all the employees of FLIGHT Inc. who would be involved as trainers. Working with Ms. Marie, people realized that Prof. and Ms. Marie’s tandem was a great hit. With the program and training platform already template and scripted, what could go wrong? Actually, nothing. All went smooth, until... After a year of conducting the program, PILIPINAS LINERS thought that the success of the trainings they had would mean a new set of training programs that would focus on the core values of the companies. Ms. Marie who was employed both as a training manager for FLIGHT Inc., and CEO of her small training company approached Ms. Ruth and asked for details of the inquiry. Ms. Ruth did so, indicating so many other details that Ms. Marie thought that she wouldn’t be able to handle it properly. She could, but then again she needed an expert on the matter. Later on Ms. Janice contacted Ms. Ruth asking for feedback of the program they successfully ran for a year. With the positive reviews, Ruth told them of the possibility of running a separate program on organizational values, the same request she placed on Ms. Marie’s desk. Unbeknownst to Ms. Janice, Ms. Marie asked Prof to conduct a training needs analysis with Ms. Ruth to digest the details of her request. Question: 1. The program with Pilipinas Liners, who should have control on it? Should it be FLIGHT, or Ms. Marie's training company? Explain. 2. To avoid any other complications, would you recommend that neither FLIGHT Inc., nor Ms. Marie's company run the program? Explain 3. Moving forward, do you think that hiring such a relative would be okay, or not anymore? Explain.

PILIPINAS LINERS, a major bus company in the Philippines would need workshops on customer service and so their HR Manager, Ms. Ruth placed a call to Janice’s phone. Knowing that they provide customer service training for flight attendants, they could probably customize it for their bus drivers, conductors, and employees. This would be a nationwide project and that meant all 700 employees needed to be trained on a per batch basis. Doing her computations, Ms. Janice asked Ms. Marie if they could actuall pull it off. Ms. Marie naturally said they could but they don’t have enough personnel with them and they wouldn’t be able to finish the project in one year if she would rely only on herself as the main trainer. In doing so, she would have to abandon her duties as a training manager of FLIGHT, Inc. She would need more trainers, but where could she get them? They asked Prof if he still runs his HR consulting firm and if he can certify trainers. He said yes and so he conducted a workshop to all the employees of FLIGHT Inc. who would be involved as trainers. Working with Ms. Marie, people realized that Prof. and Ms. Marie’s tandem was a great hit. With the program and training platform already template and scripted, what could go wrong? Actually, nothing. All went smooth, until... After a year of conducting the program, PILIPINAS LINERS thought that the success of the trainings they had would mean a new set of training programs that would focus on the core values of the companies. Ms. Marie who was employed both as a training manager for FLIGHT Inc., and CEO of her small training company approached Ms. Ruth and asked for details of the inquiry. Ms. Ruth did so, indicating so many other details that Ms. Marie thought that she wouldn’t be able to handle it properly. She could, but then again she needed an expert on the matter. Later on Ms. Janice contacted Ms. Ruth asking for feedback of the program they successfully ran for a year. With the positive reviews, Ruth told them of the possibility of running a separate program on organizational values, the same request she placed on Ms. Marie’s desk. Unbeknownst to Ms. Janice, Ms. Marie asked Prof to conduct a training needs analysis with Ms. Ruth to digest the details of her request. Question: 1. The program with Pilipinas Liners, who should have control on it? Should it be FLIGHT, or Ms. Marie's training company? Explain. 2. To avoid any other complications, would you recommend that neither FLIGHT Inc., nor Ms. Marie's company run the program? Explain 3. Moving forward, do you think that hiring such a relative would be okay, or not anymore? Explain.

Name: PILIPINAS LINERS, a major bus company in the Philippines would need wo
Uploaded: 2024-03-20T06:57:05.000Z
Channel: Bartleby
Description: PILIPINAS LINERS, a major bus company in the Philippines would need workshops on customer service and so their HR Manager, Ms. Ruth placed a call to Janice’s phone. Knowing that they provide customer service training for flight attendants, they could

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

See similar textbooks

Related questions

Concept explainers

Topic Video

Question

They asked Prof if he still runs his HR consulting firm and if he can certify trainers. He said yes and so he conducted a workshop to all the employees of FLIGHT Inc. who would be involved as trainers. Working with Ms. Marie, people realized that Prof. and Ms. Marie’s tandem was a great hit. With the program and training platform already template and scripted, what could go wrong? Actually, nothing. All went smooth, until...

After a year of conducting the program, PILIPINAS LINERS thought that the success of the trainings they had would mean a new set of training programs that would focus on the core values of the companies. Ms. Marie who was employed both as a training manager for FLIGHT Inc., and CEO of her small training company approached Ms. Ruth and asked for details of the inquiry. Ms. Ruth did so, indicating so many other details that Ms. Marie thought that she wouldn’t be able to handle it properly. She could, but then again she needed an expert on the matter.

Later on Ms. Janice contacted Ms. Ruth asking for feedback of the program they successfully ran for a year. With the positive reviews, Ruth told them of the possibility of running a separate program on organizational values, the same request she placed on Ms. Marie’s desk. Unbeknownst to Ms. Janice, Ms. Marie asked Prof to conduct a training needs analysis with Ms. Ruth to digest the details of her request.

Question:

1. The program with Pilipinas Liners, who should have control on it?
Should it be FLIGHT, or Ms. Marie's training company? Explain.

2. To avoid any other complications, would you recommend that neither FLIGHT Inc., nor Ms. Marie's company run the program? Explain

3. Moving forward, do you think that hiring such a relative would be
okay, or not anymore? Explain.

Expert Solution

Step by step

Solved in 2 steps

SEE SOLUTION Check out a sample Q&A here

Knowledge Booster

Learn more about

Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, management and related others by exploring similar questions and additional content below.