Periodically, Merrill Lynch customers are asked to evaluate Merrill Lynch financial consultants and services. Higher ratings on the client satisfaction survey indicate better service, with 7 being the maximum service rating. Independent samples of service ratings for two financial consultants are summarized here. Consultant A has 10 years of experience, whereas consultant B has 1 year of experience. Use α=0.05 and test to see whether the consultant with more experience has the higher population mean service rating. Let customers of Consultant A be population 1.     Consultant A Consultant B xbar 6.82 6.25 s 0.64 0.75 n 16 10         Compute the value of the test statistic.

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Periodically, Merrill Lynch customers are asked to evaluate Merrill Lynch financial consultants and services. Higher ratings on the client satisfaction survey indicate better service, with 7 being the maximum service rating. Independent samples of service ratings for two financial consultants are summarized here. Consultant A has 10 years of experience, whereas consultant B has 1 year of experience. Use α=0.05 and test to see whether the consultant with more experience has the higher population mean service rating. Let customers of Consultant A be population 1.

 

 

Consultant A

Consultant B

xbar

6.82

6.25

s

0.64

0.75

n

16

10

     

 

Compute the value of the test statistic.

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