overall performance of those centers. One key metric for measuring overall call center performance is the amount of time spent speaking to customers on the phone. The table given below contains data for the time, in seconds, spent by agents talking to 49 customers. Complete parts (a) through (c) below. E Click the icon to view the call time data table. Seconds ... Seconds Seconds Time (in seconds) spent talking b. Construct a cumulative percentage polygon. Choose the correct cumulative percentage polygon below. 232 100 64 122 286 109 327 228 327 187 232 161 201 240 126 72 147 224 115 87 233 421 118 305 108 429 204 213 230 154 66 198 340 116 243 260 315 382 180 338 191 231 180 O 212 382 226 OA. OB. 100- 100- 100 146 260 75 75 75- 414 50 25 50 50 25 25 04 240 240 240 480 Seconds 480 480 Seconds Seconds Print Done c. What can be concluded about call center performance if a call duration target of less than 240 seconds is set? Cumulative% Cumulative % sayung 0
overall performance of those centers. One key metric for measuring overall call center performance is the amount of time spent speaking to customers on the phone. The table given below contains data for the time, in seconds, spent by agents talking to 49 customers. Complete parts (a) through (c) below. E Click the icon to view the call time data table. Seconds ... Seconds Seconds Time (in seconds) spent talking b. Construct a cumulative percentage polygon. Choose the correct cumulative percentage polygon below. 232 100 64 122 286 109 327 228 327 187 232 161 201 240 126 72 147 224 115 87 233 421 118 305 108 429 204 213 230 154 66 198 340 116 243 260 315 382 180 338 191 231 180 O 212 382 226 OA. OB. 100- 100- 100 146 260 75 75 75- 414 50 25 50 50 25 25 04 240 240 240 480 Seconds 480 480 Seconds Seconds Print Done c. What can be concluded about call center performance if a call duration target of less than 240 seconds is set? Cumulative% Cumulative % sayung 0
MATLAB: An Introduction with Applications
6th Edition
ISBN:9781119256830
Author:Amos Gilat
Publisher:Amos Gilat
Chapter1: Starting With Matlab
Section: Chapter Questions
Problem 1P
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