Answered: "On hold" times for callers to a local…

MATLAB: An Introduction with Applications

6th Edition

ISBN:9781119256830

Author:Amos Gilat

Publisher:Amos Gilat

Chapter1: Starting With Matlab

Section: Chapter Questions

Problem 1P

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"On hold" times for callers to a local cable television company are known to be normally distributed with a standard deviation of 1 minutes. Find the average caller "on hold" time if the company maintains that no more than 13% of callers wait more than 6.1 minutes. (Give your answer correct to two decimal places.)
minutes

Features Features Normal distribution is characterized by two parameters, mean (µ) and standard deviation (σ). When graphed, the mean represents the center of the bell curve and the graph is perfectly symmetric about the center. The mean, median, and mode are all equal for a normal distribution. The standard deviation measures the data's spread from the center. The higher the standard deviation, the more the data is spread out and the flatter the bell curve looks. Variance is another commonly used measure of the spread of the distribution and is equal to the square of the standard deviation.

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