OEach day, a Fedts competitor processes approsimately 70,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of erers during a S-day week (see the "FedEx: Measuring Service Performance box). These values are hypothetical and do not reflect any real companys actual performance Description Weight Number of Errors Complaints reopened 140 Damaged packages 10 18 International 1. 107 Invoice adjustments 277 Late pickup stops 205 Lost packages 10 Missed proof of delivery 22 Right date late 748 Traces 116 Wrong day late 13 Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round intermediate calculations. Round your answer to three decimal places Service Quality Indicator (SQI):

OEach day, a Fedts competitor processes approsimately 70,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of erers during a S-day week (see the "FedEx: Measuring Service Performance box). These values are hypothetical and do not reflect any real companys actual performance Description Weight Number of Errors Complaints reopened 140 Damaged packages 10 18 International 1. 107 Invoice adjustments 277 Late pickup stops 205 Lost packages 10 Missed proof of delivery 22 Right date late 748 Traces 116 Wrong day late 13 Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round intermediate calculations. Round your answer to three decimal places Service Quality Indicator (SQI):

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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Concept explainers

Six Sigma

Six Sigma’s usage for measurement standards goes back to Carl Friedrich Gauss, 1855, when the normal curve concept was introduced.

Quality Control

Quality Management System (QMS), Quality Assurance (QA) and Quality Control (QC) are part of Quality umbrella.

Question

Each day, a Fedtx competitor processes approsimately 70,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the
following numbers of erors during a S-day week (see the "FedEx: Measuring Service Performance box). These values are hypothetical and do not reflect any
real company' actual performance
Description
Weight Number of Errors
Complaints reopened
140
Damaged packages
10
18
International
1
107
Invoice adjustments
277
Late pickup stops
205
Lost packages
10
1.
Missed proof of delivery
22
Right date late
748
Traces
116
Wrong day late
13
Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round intermediate calculations. Round
your answer to three decimal places
Service Quality Indicator (SQI):

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