Nonfinancial measures of quality, manufacturing cycle efficiency. (CMA, adapted) Turnkey Manufacturing evaluates the performance of its production managers based on a variety of factors, includ- ing cost, quality, and cycle time. The following are nonfinancial measures for quality and time for 2016 and 2017 for its only product: Nonfinancial Quality Measures Number of returned goods 2016 2017 500 1,000 Number of defective units reworked 2,500 2,000 Annual hours spent on quality training per employee 36 54 Number of units delivered on time 20,000 34,000 Annual Totals 2016 2017 Units of finished goods shipped Average total hours worked per employee 25,000 1,800 40,000 1,800 The following information relates to the average amount of time needed to complete an order: Time to Complete an Order 2016 2017 Wait time From customer placing order to order being received by production From order received by production to machine being set up for production Inspection time 14 10 5 3 Process time 4 4 Move time 2 2

Managerial Accounting: The Cornerstone of Business Decision-Making
7th Edition
ISBN:9781337115773
Author:Maryanne M. Mowen, Don R. Hansen, Dan L. Heitger
Publisher:Maryanne M. Mowen, Don R. Hansen, Dan L. Heitger
Chapter13: Emerging Topics In Managerial Accounting
Section: Chapter Questions
Problem 45E: A Box Scorecard was prepared for a value stream: Required: 1. How many nonfinancial measures are...
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For each year 2016 and 2017, Percentage of goods returned

Nonfinancial measures of quality, manufacturing cycle efficiency. (CMA, adapted) Turnkey
Manufacturing evaluates the performance of its production managers based on a variety of factors, includ-
ing cost, quality, and cycle time. The following are nonfinancial measures for quality and time for 2016 and
2017 for its only product:
Nonfinancial Quality Measures
Number of returned goods
2016
2017
500
1,000
Number of defective units reworked
2,500
2,000
Annual hours spent on quality training per employee
36
54
Number of units delivered on time
20,000
34,000
Annual Totals
2016
2017
Units of finished goods shipped
Average total hours worked per employee
25,000
1,800
40,000
1,800
The following information relates to the average amount of time needed to complete an order:
Time to Complete an Order
2016
2017
Wait time
From customer placing order to order being received by production
From order received by production to machine being set up for production
Inspection time
14
10
5
3
Process time
4
4
Move time
2
2
Transcribed Image Text:Nonfinancial measures of quality, manufacturing cycle efficiency. (CMA, adapted) Turnkey Manufacturing evaluates the performance of its production managers based on a variety of factors, includ- ing cost, quality, and cycle time. The following are nonfinancial measures for quality and time for 2016 and 2017 for its only product: Nonfinancial Quality Measures Number of returned goods 2016 2017 500 1,000 Number of defective units reworked 2,500 2,000 Annual hours spent on quality training per employee 36 54 Number of units delivered on time 20,000 34,000 Annual Totals 2016 2017 Units of finished goods shipped Average total hours worked per employee 25,000 1,800 40,000 1,800 The following information relates to the average amount of time needed to complete an order: Time to Complete an Order 2016 2017 Wait time From customer placing order to order being received by production From order received by production to machine being set up for production Inspection time 14 10 5 3 Process time 4 4 Move time 2 2
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