Non-financial performance indicators Identifying the critical success factors of a business is a key element in determining the non-financial performance indicators. Select an organization that you are familiar with, define the organization’s objectives, and identify two (2) critical success factors, and recommend one non-financial performance indicator, which must be measurable (expressed in a numerical formula). Note: the organization could be a business, a restaurant, a shop, a school club, as long as the organization’s objectives are clear.

Understanding Business
12th Edition
ISBN:9781259929434
Author:William Nickels
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Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
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Non-financial performance indicators


Identifying the critical success factors of a business is a key element in determining the non-financial 
performance indicators. Select an organization that you are familiar with, define the organization’s objectives, 
and identify two (2) critical success factors, and recommend one non-financial performance indicator, which 
must be measurable (expressed in a numerical formula).


Note: the organization could be a business, a restaurant, a shop, a school club, as long as the organization’s
objectives are clear.

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