Nighthawk Airlines measured their numbers of lost bags in one month and found that they had lost 40 bags for 10,000 customers. If the average number of bags per customer is 1.5, use the Six Sigma Excel template in MindTap to find at what sigma level is the airline operating. Do not round intermediate calculations. Round your answer to two decimal places.

Practical Management Science
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ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
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**Six Sigma Metrics Overview**

1. **Number of Defects Discovered**: 3
   - The total count of defects identified in the process.

2. **Number of Units**: 8000
   - The total number of units produced or evaluated.

3. **Number of Defect Opportunities per Unit**: 1.6
   - The average number of possible defect opportunities per unit.

**Calculated Metrics:**

- **Defects per Unit (DPU)**: 0.000375
  - Calculated by dividing the number of defects by the number of units.
  
- **Total Number of Defect Opportunities**: 12800
  - Determined by multiplying the number of units by the number of defect opportunities per unit.
  
- **Defects per Million Opportunities (DPMO)**: 234.375
  - A standardized metric to evaluate defects by scaling the DPU per million opportunities.
  
- **Sigma Level**: 98006334
  - A statistical measurement representing the performance of a process, calculated based on the DPMO value.

These metrics are essential for understanding the process efficiency, helping in identifying areas needing improvement to achieve higher quality standards in production.
Transcribed Image Text:**Six Sigma Metrics Overview** 1. **Number of Defects Discovered**: 3 - The total count of defects identified in the process. 2. **Number of Units**: 8000 - The total number of units produced or evaluated. 3. **Number of Defect Opportunities per Unit**: 1.6 - The average number of possible defect opportunities per unit. **Calculated Metrics:** - **Defects per Unit (DPU)**: 0.000375 - Calculated by dividing the number of defects by the number of units. - **Total Number of Defect Opportunities**: 12800 - Determined by multiplying the number of units by the number of defect opportunities per unit. - **Defects per Million Opportunities (DPMO)**: 234.375 - A standardized metric to evaluate defects by scaling the DPU per million opportunities. - **Sigma Level**: 98006334 - A statistical measurement representing the performance of a process, calculated based on the DPMO value. These metrics are essential for understanding the process efficiency, helping in identifying areas needing improvement to achieve higher quality standards in production.
Nighthawk Airlines measured their numbers of lost bags in one month and found that they had lost 40 bags for 10,000 customers. If the average number of bags per customer is 1.5, use the *Six Sigma* Excel template in MindTap to find at what sigma level is the airline operating. Do not round intermediate calculations. Round your answer to two decimal places.
Transcribed Image Text:Nighthawk Airlines measured their numbers of lost bags in one month and found that they had lost 40 bags for 10,000 customers. If the average number of bags per customer is 1.5, use the *Six Sigma* Excel template in MindTap to find at what sigma level is the airline operating. Do not round intermediate calculations. Round your answer to two decimal places.
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