**Six Sigma Metrics Overview**1. **Number of Defects Discovered**: 3 - The total count of defects identified in the process.2. **Number of Units**: 8000 - The total number of units produced or evaluated.3. **Number of Defect Opportunities per Unit**: 1.6 - The average number of possible defect opportunities per unit.**Calculated Metrics:**- **Defects per Unit (DPU)**: 0.000375 - Calculated by dividing the number of defects by the number of units. - **Total Number of Defect Opportunities**: 12800 - Determined by multiplying the number of units by the number of defect opportunities per unit. - **Defects per Million Opportunities (DPMO)**: 234.375 - A standardized metric to evaluate defects by scaling the DPU per million opportunities. - **Sigma Level**: 98006334 - A statistical measurement representing the performance of a process, calculated based on the DPMO value.These metrics are essential for understanding the process efficiency, helping in identifying areas needing improvement to achieve higher quality standards in production. Nighthawk Airlines measured their numbers of lost bags in one month and found that they had lost 40 bags for 10,000 customers. If the average number of bags per customer is 1.5, use the *Six Sigma* Excel template in MindTap to find at what sigma level is the airline operating. Do not round intermediate calculations. Round your answer to two decimal places.

Answered: Nighthawk Airlines measured their…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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Nighthawk Airlines measured their numbers of lost bags in one month and found that they had lost 50 bags for 10,000 customers. If the average number of bags per customer is 1.1, use the Six Sigma Excel template to find at what sigma level is the airline operating. Do not round intermediate calculations. Round your answer to two decimal places.
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Danny Meyer Leads His Company through the Challenges of Eliminating Tips What happens when your CEO wants to remove the tip structure from your restaurant? Do you complain about the new prices as a customer? Do you worry about your paychecks as a server? Danny Meyer, CEO of Union Square Hospitality (home to some of the most successful New York restaurants), discovered these answers when he began eliminating the tip structure in most of his restaurants. He had seen firsthand the largest negative impact of a tipping culture: employees stuck in front-line positions with no chance to advance to management without taking significant pay cuts. Meyer began by first involving the affected employees in town-hall talks. These town halls happened months before any publicity was released. Meyer then hosted town halls with customers to explain the importance of fair wages for all his employees at the restaurant, not just the few who served the food. The transition period for each restaurant to…
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