Nadia Algar is the overworked IT resource person for her department. In the next round of computer purchases, she is determined to recommend a vendor who does a better job of documenting possible errors in the system and whose customer service line is more responsive to the needs of her colleagues. Nadia compiled the following data over an eight-week observation period. Assuming 40 hours per week, which computer vendor should Nadia pursue? Computer vendor= CV # of problems= NP Mean time to reach customer service ( hours) = MT Mean time to fix problem ( hours)= MTP CV: JCN NP: 50 MT: 3.0 MTP: 2.0 CV: Bell NP: 100 MT: 2.0 MTP: 1.0

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Estimation

A new framework of data analysis where the new statistical methods are used for interpreting the results and analyzing the data is known as estimation in statistics.