Mishandled Baggage per 1000 Passengers Customer Оn-Time Arrivals (%) Complaints per 1000 Passengers Airline Virgin America JetBlue AirTran Airways Delta Air Lines 83.5 0.87 1.88 1.58 2.10 1.50 0.79 0.91 0.73 79.1 87.1 86.5 87.5 77.9 83.1 85.9 76.9 77.4 Alaska Airlines Frontier Airlines Southwest Airlines US Airways 2.93 2.22 3.08 2.14 0.51 1.05 0.25 1.74 1.80 4.24 American Airlines United Airlines 2.92 3.87

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The following table shows the percentage of on-time arrivals, the number of mishandled baggage reports per 1000 passengers, and the number of customer complaints per 1000 passengers for 10 airlines (Forbes website, February 2014).

a. If you randomly choose a Delta Air Lines flight, what is the probability that this individual flight has an on-time arrival?

b. lf you randomly choose one of the 10 airlines for a follow-up study on airline quality ratings, what is the probability that you will choose an airline with less than two mishandled baggage reports per 1000 passengers?

c. If you randomly choose 1 of the 10 airlines for a follow-up study on airline quality ratings, what is the probability that you will choose an airline with more than one customer complaint per 1000 passengers?

d. What is the probability that a randomly selected AirTran Airways flight will not arrive on time?

Mishandled
Baggage per 1000
Passengers
Customer
Оn-Time
Arrivals (%)
Complaints per
1000 Passengers
Airline
Virgin America
JetBlue
AirTran Airways
Delta Air Lines
83.5
0.87
1.88
1.58
2.10
1.50
0.79
0.91
0.73
79.1
87.1
86.5
87.5
77.9
83.1
85.9
76.9
77.4
Alaska Airlines
Frontier Airlines
Southwest Airlines
US Airways
2.93
2.22
3.08
2.14
0.51
1.05
0.25
1.74
1.80
4.24
American Airlines
United Airlines
2.92
3.87
Transcribed Image Text:Mishandled Baggage per 1000 Passengers Customer Оn-Time Arrivals (%) Complaints per 1000 Passengers Airline Virgin America JetBlue AirTran Airways Delta Air Lines 83.5 0.87 1.88 1.58 2.10 1.50 0.79 0.91 0.73 79.1 87.1 86.5 87.5 77.9 83.1 85.9 76.9 77.4 Alaska Airlines Frontier Airlines Southwest Airlines US Airways 2.93 2.22 3.08 2.14 0.51 1.05 0.25 1.74 1.80 4.24 American Airlines United Airlines 2.92 3.87
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