MGMT Bakehouse Inc supplies bread, cakes and other specialty products, to a large percentage of the country. In a market where the customer can return stale bread for up to a 100% refund, having ‘Returns’ is like burning paper money. All baked goods have a shelf life of one week. That is, bread that is sold on Monday is returned the following Monday. Most customers place orders in advance but wholesalers and hotels are sometimes ad-hoc and the company has to project/predict their orders. Recently there have been complaints that some product lines and/or customers are experiencing high returns. At the same time there is a very specific set of customers consistently experiencing short deliveries. The company wishes to maximize sales while minimizing returns. 1. From the perspective of the Human Resource department and management level, Suggest ONE contributing factor that may be upsetting the business process(es) as HR manager and ONE contributing factor for those customers experiencing short deliveries.
MGMT Bakehouse Inc supplies bread, cakes and other specialty products, to a large percentage of the country. In a market where the customer can return stale bread for up to a 100% refund, having ‘Returns’ is like burning paper money. All baked goods have a shelf life of one week. That is, bread that is sold on Monday is returned the following Monday. Most customers place orders in advance but wholesalers and hotels are sometimes ad-hoc and the company has to project/predict their orders.
Recently there have been complaints that some product lines and/or customers are experiencing high returns. At the same time there is a very specific set of customers consistently experiencing short deliveries.
The company wishes to maximize sales while minimizing returns.
1. From the perspective of the Human Resource department and management level, Suggest ONE contributing factor that may be upsetting the business process(es) as HR manager and ONE contributing factor for those customers experiencing short deliveries.
given,
There have been complaints that some product lines and/or customers are experiencing high returns. At the same time, there is a very specific set of customers consistently experiencing short deliveries
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