Letty's Costume Rentals, founded by Letty Scott in the summer of 2018, has experienced steady growth and success. Recognizing the limitations of a manual system, Ms. Scott aims to improve the efficiency and effectiveness of her business by implementing a computerized system. This system will enhance the customer experience by tracking costume rentals (both present and past), customers, and their payments.With the business thriving, especially during the Carnival and Summer seasons, Ms. Scott has expanded her team by hiring two employees. She realizes that a computerized database system is essential to handle the increasing demand and streamline operations. Such a system will also allow for in-depth analysis of costume rental data, facilitating better and more informed business decisions. Letty’s Costume Rentals, which currently caters to adults, also plans to expand its inventory to include children’s costumes. The current rental process involves a customer inquiring about a specific costume. Ms. Scott or her sales assistants check the availability by referring to a manual costume rental book, which records the booking date, rental dates, customer’s name, and contact information. If the costume is available, the customer signs a rental contract and pays a “safe” deposit and the rental fee. The deposit is refunded if the costume is returned in good condition; otherwise, penalties are applied for damages. Typically, customers pick up costumes the day before their event and return them the day after. If necessary, special arrangements can be made for extended rental periods. Without special arrangements, a late penalty fee of $20 is assessed for each additional day. Ms. Scott has hired you to design, develop, and implement a computerized software solution to revamp the operations of Letty's Costume Rentals. This integrated automated system aims to streamline the rental process, improve customer satisfaction, and support the business's growth
Letty's Costume Rentals, founded by Letty Scott in the summer of 2018, has experienced steady growth and success. Recognizing the limitations of a manual system, Ms. Scott aims to improve the efficiency and effectiveness of her business by implementing a computerized system. This system will enhance the customer experience by tracking costume rentals (both present and past), customers, and their payments.
With the business thriving, especially during the Carnival and Summer seasons, Ms. Scott has expanded her team by hiring two employees. She realizes that a computerized database system is essential to handle the increasing demand and streamline operations. Such a system will also allow for in-depth analysis of costume rental data, facilitating better and more informed business decisions. Letty’s Costume Rentals, which currently caters to adults, also plans to expand its inventory to include children’s costumes. The current rental process involves a customer inquiring about a specific costume. Ms. Scott or her sales assistants check the availability by referring to a manual costume rental book, which records the booking date, rental dates, customer’s name, and contact information. If the costume is available, the customer signs a rental contract and pays a “safe” deposit and the rental fee. The deposit is refunded if the costume is returned in good condition; otherwise, penalties are applied for damages. Typically, customers pick up costumes the day before their event and return them the day after. If necessary, special arrangements can be made for extended rental periods. Without special arrangements, a late penalty fee of $20 is assessed for each additional day. Ms. Scott has hired you to design, develop, and implement a computerized software solution to revamp the operations of Letty's Costume Rentals. This integrated automated system aims to streamline the rental process, improve customer satisfaction, and support the business's
growth
Step by step
Solved in 2 steps
