Kyle recently purchased a new kitchen table at Mr Price Home despite being informed that the table will take one month to be delivered to him. He was told that once purchased, the salespeople will keep in touch and inform him regularly on the progress of his order as there was a strong chance of it being delivered sooner. After the product was paid for, Kyle received no communication from the store and when the product was ready, he was told to pick it up from the store, despite having paid extra to have it delivered to his home. On the whole, Kyle believes that the customer service of Mr Price Home is extremely poor and requires major improvement.
Kyle recently purchased a new kitchen table at Mr Price Home despite being informed that the table will take one month to be delivered to him. He was told that once purchased, the salespeople will keep in touch and inform him regularly on the progress of his order as there was a strong chance of it being delivered sooner. After the product was paid for, Kyle received no communication from the store and when the product was ready, he was told to pick it up from the store, despite having paid extra to have it delivered to his home. On the whole, Kyle believes that the customer service of Mr Price Home is extremely poor and requires major improvement.
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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Transcribed Image Text:Kyle recently purchased a new kitchen table at Mr Price Home despite being informed that the table
will take one month to be delivered to him. He was told that once purchased, the salespeople will
keep in touch and inform him regularly on the progress of his order as there was a strong chance of it
being delivered sooner.
After the product was paid for, Kyle received no communication from the store and when the
product was ready, he was told to pick it up from the store, despite having paid extra to have it
delivered to his home. On the whole, Kyle believes that the customer service of Mr Price Home is
extremely poor and requires major improvement.
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