Joseph and Krystal are part of your social group. They joined Missile's Financial Services together as middle managers. Each one, reports to a different senior manager. These senior managers report to the Managing Director. Once a month after payday, Joseph, Krystal and other members of the social group all try to have lunch together.   Joseph is very distressed. 'I've had an awful week and this morning was the worst!' He recounts what happen between himself and Nicholas, his manager.   'Nicholas and I were to meet with a new supplier to finalize a contract. I have been dealing with the supplier all this time, over two and a half months and we just needed to finalize the costing. We had reached an agreement about the cost that both of us were comfortable with. For the past two weeks, I have been trying to get Nicholas to look at the contract and agree the figuresetc. We really need this guy's company. They are fast and have a great reputation for products and services. The price is good and they are willing to customize the stationary, with no additional cost to us. Anyway, Nicholas was always too busy to meet. I emailed him the contract and my teams thoughts on how we should proceed hoping he would read it.' My team consists of the Accounts/Finance Manager, Inventory Manager, Legal Officer, Research & Development Manager, Public Relations Manager and I, meet at different times and days.   'Anyway, Nicholas and I, met with the supplier this morning. We are going through the  contract, the next thing I know Nicholas says, 'This won't work for us. The cost istoo high. Where did these calculations come from?   'If the floor had opened up and swallowedme I could have not been more embarrassed. I mean I spent three weeks, working on it with the team Accounting, PR, Legal and others! Joseph shaking his head continued, 'he just took over the conversation. I mean we got the contract signed but in the end all that happened wasthat the figures were rearranged and  we still end up paying the same.''I am tired of this foolishness.            He stays locked in his office on his cell every day. Only God knows what he does in there.'  Based on the scenario, Design a workplace communication protocol for Missile's Financial Services ensuring that three (3) methods of communication  and three (3) barriers to communication are taken into consideration Methods of Communication include:   Written  Verbal  Non-Verbal Barriers to Communication include:  Cultural Difference  Physical Differences  Technologies Difference  Here is an example of the workplace Communication Protocol that you should follow:    Be thorough with explanations

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12th Edition
ISBN:9781259929434
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The Scenario

 

 

Joseph and Krystal are part of your social group. They joined Missile's Financial Services together as middle managers. Each one, reports to a different senior manager. These senior managers report to the Managing Director. Once a month after payday, Joseph, Krystal and other members of the social group all try to have lunch together.

 

Joseph is very distressed. 'I've had an awful week and this morning was the worst!' He recounts what happen between himself and Nicholas, his manager.

 

'Nicholas and I were to meet with a new supplier to finalize a contract. I have been dealing with the supplier all this time, over two and a half months and we just needed to finalize the costing. We had reached an agreement about the cost that both of us were comfortable with. For the past two weeks, I have been trying to get Nicholas to look at the contract and agree the figuresetc. We really need this guy's company. They are fast and have a great reputation for products and

services. The price is good and they are willing to customize the stationary, with no additional cost to us. Anyway, Nicholas was always too busy to meet. I emailed him the contract and my teams thoughts on how we should proceed hoping he would read it.' My team consists of the Accounts/Finance Manager, Inventory Manager, Legal Officer, Research & Development Manager, Public Relations Manager and I, meet at different times and days.

 

'Anyway, Nicholas and I, met with the supplier this morning. We are going through the 

contract, the next thing I know Nicholas says, 'This won't work for us. The cost istoo high. Where did these calculations come from?

 

'If the floor had opened up and swallowedme I could have not been more embarrassed. I mean I spent three weeks, working on it with the team Accounting, PR, Legal and others! Joseph shaking his head continued, 'he just took over the conversation. I mean we got the contract signed but in the end all that happened wasthat the figures were rearranged and  we still end

up paying the same.''I am tired of this foolishness.            He stays locked in his office on his cell every day. Only God knows what he does in there.'

  1.  Based on the scenario, Design a workplace communication protocol for Missile's Financial Services ensuring that three (3) methods of communication  and three (3) barriers to communication are taken into consideration

Methods of Communication include:  

  • Written 
  • Verbal 
  • Non-Verbal

Barriers to Communication include: 

  • Cultural Difference 
  • Physical Differences 
  • Technologies Difference 

Here is an example of the workplace Communication Protocol that you should follow: 

 

Be thorough with explanations

KRYSTAL'S LOCATION COMMUNICATION PLAN
The Situation:
Krystal's Department has not met its quarterly target for the third quarter consecutively
Krystal's senior manager and the Managing Director are concerned about her communication style
Desired outcomes:
To boost employee's morale and gain trust through effective communication
To create a shared vision of the desired future by creating a readiness for change
To develop new behaviour values and attitudes through change in order to meet the department's quarterly target
COMMUNICATION
Weekly Sales Tips
AUDIENCE
PURPOSE
SCHEDULE
To broaden the knowledge of Weekly
the sales team. To present
ideas on how to effectively
achieve their sales goals
To organize and
facilitate learning and
development.
Quarterly Training
General Staff Meeting
All Staff
Sales Team
All Staff
Senior Manager
Sales Status Report Krystal
Monthly Status Report Senior Manager
To update, seek feedback.
share information and
participate in team
environment
Quarterly
achievements, challenges,
new prospects, targets, and
finance.
Monthly
To report on status of sales
prospects and marketing loan
services. Challenges and
opportunities and
accomplishment
Detailed report on Sales status Monthly
including plans,
Bi-weekly
MEDIUM
Emails/Notice
Boards
Face-to-
Face/Online
Face-to-Face
Email
Face-to-
face/Conference
call
RESPONSIBLE
Team Leader
Krystal
Middle Manager
(Krystal)
Team Leader
Krystal
Transcribed Image Text:KRYSTAL'S LOCATION COMMUNICATION PLAN The Situation: Krystal's Department has not met its quarterly target for the third quarter consecutively Krystal's senior manager and the Managing Director are concerned about her communication style Desired outcomes: To boost employee's morale and gain trust through effective communication To create a shared vision of the desired future by creating a readiness for change To develop new behaviour values and attitudes through change in order to meet the department's quarterly target COMMUNICATION Weekly Sales Tips AUDIENCE PURPOSE SCHEDULE To broaden the knowledge of Weekly the sales team. To present ideas on how to effectively achieve their sales goals To organize and facilitate learning and development. Quarterly Training General Staff Meeting All Staff Sales Team All Staff Senior Manager Sales Status Report Krystal Monthly Status Report Senior Manager To update, seek feedback. share information and participate in team environment Quarterly achievements, challenges, new prospects, targets, and finance. Monthly To report on status of sales prospects and marketing loan services. Challenges and opportunities and accomplishment Detailed report on Sales status Monthly including plans, Bi-weekly MEDIUM Emails/Notice Boards Face-to- Face/Online Face-to-Face Email Face-to- face/Conference call RESPONSIBLE Team Leader Krystal Middle Manager (Krystal) Team Leader Krystal
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