Answered: Joanne supervised 36 professionals in 6…

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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Joanne supervised 36 professionals in 6 city libraries to cut the costs of unnecessary overtime, she issued this one-sentence memo to her staff when workloads increase to a level requiring hours in excess of an employee's regular duty assignment, and when such work is estimated to require a full shift of (8) hours or more on two (2) or more consecutive days even when unscheduled days intervene, an employee's tour f duty shall be altered to include the hours when such work must be done, unless an adverse impact would result from such employee's absence from his previously scheduled assignment after the 36 copies were sent out, joanne's office received 26 phone call asking what the memo meant,what the 10 people who didn't call about the memo thought is uncertain. it took a week to clarify a new policy 1. identify communication error 2. identify possible solutions or strategies that would have been prevented the problem, and what benefits would have be derived from implementing solutions or preventing the problem

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Joanne supervised 36 professionals in 6 city libraries. To cut the costs of unnecessary overtime, she issued this one-sentence memo to her staff:

When workloads increase to a level requiring hours in excess of an employee’s regular duty assignment, and when such work is estimated to require a full shift of eight (8) hours or more on two (2) or more consecutive days, even though unscheduled days intervene, an employee’s tour of duty shall be altered so as to include the hours when such work must be done, unless an adverse impact would result from such employee’s absence from his previously scheduled assignment.

After the 36 copies were sent out, Joanne’s office received 26 phone calls asking what the memo meant. What the 10 people who did not call about the memo thought is uncertain. It took a week to clarify the new policy.