Jeff Sowing Shop Jeff Sowing Shop was established in 2002 in downtown Kingston. The company currently employs one thousand five hundred (1,500) employees. In order to meet the Christmas demand, the company is considering employing an additional five hundred and fifty (550) workers and establishing a shift system. The first shift will work from 8 a.m. to 3 p.m. and the second shift from 3. p.m. to 11 p.m. Management took a decision not to pay a shift premium but told the workers in a meeting that they will be given a bonus at the end of the year providing the set targets are achieved. The workers were unhappy with the outcome of the meeting and decided to discuss the matter with their trade union. A delegation from the union met with management and the meeting ended in a stalemate. A second meeting was set to resolve the conflict. Prior to that meeting, management met and agreed that their position is right and they are not going to change. At the second meeting, both teams held their ground. The workers are becoming restive and they along with the union are contemplating the next move. As an industrial relations consultant, identify the issues of the dispute and state how the conflict may be resolved.

Jeff Sowing Shop Jeff Sowing Shop was established in 2002 in downtown Kingston. The company currently employs one thousand five hundred (1,500) employees. In order to meet the Christmas demand, the company is considering employing an additional five hundred and fifty (550) workers and establishing a shift system. The first shift will work from 8 a.m. to 3 p.m. and the second shift from 3. p.m. to 11 p.m. Management took a decision not to pay a shift premium but told the workers in a meeting that they will be given a bonus at the end of the year providing the set targets are achieved. The workers were unhappy with the outcome of the meeting and decided to discuss the matter with their trade union. A delegation from the union met with management and the meeting ended in a stalemate. A second meeting was set to resolve the conflict. Prior to that meeting, management met and agreed that their position is right and they are not going to change. At the second meeting, both teams held their ground. The workers are becoming restive and they along with the union are contemplating the next move. As an industrial relations consultant, identify the issues of the dispute and state how the conflict may be resolved.

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter12: Queueing Models

Section: Chapter Questions

Problem 59P

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