IT firm HelpTech offers technical support for corporate clients across the country. The number of billed hours (in th) in the past 4 years are presented below. Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2020 205 206 206 205 205 212 220 246 255 256 245 239 2019 194 197 191 193 193 202 209 214 210 206 199 199 2018 196 192 192 203 204 212 217 216 217 202 197 199 2017 186 187 166 175 187 213 225 209 209 216 206 198 Obtain the seasonal indexes for Jan '20 to Dec '20 using all 4 years. Select the index you obtained for Apr '20:

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IT firm HelpTech offers technical support for corporate clients across the country. The number of
billed hours (in th) in the past 4 years are presented below.
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
2020 205 206 206 205 205 212 220 246 255 256 245 239
2019 194 197 191 193
2018 196 192 192 203 204 212 217 216 217 202 197 199
2017 186 187 166 175 187 213 225 209 209 216 206 198
193 202 209 214 210 206 199 199
Obtain the seasonal indexes for Jan '20 to Dec '20 using all 4 years. Select the index
you obtained for Apr '20:
What is the MAD, MSE, and MAPE for your previous 2020 forecast?
MAD: 9.4 MSE: 136.9 MAPE: 4.1%
MAD: 9.4 MSE: 136.9 MAPE: 3.4%
MAD: 4.4 MSE: 136.9 MAPE: 1.9%
MAD: 8.6 MSE: 125.5 MAPE: 3.8%
Transcribed Image Text:Case IT firm HelpTech offers technical support for corporate clients across the country. The number of billed hours (in th) in the past 4 years are presented below. Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2020 205 206 206 205 205 212 220 246 255 256 245 239 2019 194 197 191 193 2018 196 192 192 203 204 212 217 216 217 202 197 199 2017 186 187 166 175 187 213 225 209 209 216 206 198 193 202 209 214 210 206 199 199 Obtain the seasonal indexes for Jan '20 to Dec '20 using all 4 years. Select the index you obtained for Apr '20: What is the MAD, MSE, and MAPE for your previous 2020 forecast? MAD: 9.4 MSE: 136.9 MAPE: 4.1% MAD: 9.4 MSE: 136.9 MAPE: 3.4% MAD: 4.4 MSE: 136.9 MAPE: 1.9% MAD: 8.6 MSE: 125.5 MAPE: 3.8%
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