Is there any necessity to train new employees in how to handle the customers?
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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Question
Is there any necessity to train new employees in how to handle the customers?
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Step 1
Orientation and training are the first course of action for a newly hired employee. The employee is made aware of the organizational culture and also trained for the respective job role. Training related to handling the customers might include the way of listening to the customers, replying to the customers, clarify the customer's issues, and providing required information to the customer and ensuring that the customer is satisfied with the company's services.
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