Investment in KM should be viewed as capital investments   True   False     Knowledge application depends on the knowledge discovery, capture, and sharing processes.   True   False   Mechanisms that facilitate combination include collaborative problem solving, joint decision making, and employee rotation across areas.   True   False

Understanding Business
12th Edition
ISBN:9781259929434
Author:William Nickels
Publisher:William Nickels
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
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Investment in KM should be viewed as capital investments
 
True
 
False
 
 
Knowledge application depends on the knowledge discovery, capture, and sharing processes.
 
True
 
False
 
Mechanisms that facilitate combination include collaborative problem solving, joint decision making, and employee rotation across areas.
 
True
 
False
 
Routines and directions do not involve the actual transfer of knowledge
 
True
 
False
 
Socialization process when used for knowledge discovery or knowledge sharing has the same purpose, although the way in which the process may be used could be different.
 
True
 
False
 
Knowledge management technologies are the integration of knowledge management systems and mechanisms. 
 
True
 
False
 
Knowledge management will impact organizational performance at one level: people. 
 
True
 
False
 
Knowledge management mechanisms enable knowledge capture by facilitating externalization or internalization. 
 
True
 
False
 
One important way in which learning through socialization may be facilitated is through communities of practice. 
 
True
 
False
 
KM-based learning and increased employee adaptability cause employees to feel better about themselves. 
 
True
 
False
 
Innovation is performing the most suitable process and making the highest quality decisions. 
 
True
 
False
 
Knowledge management solutions consist of both knowledge management processes and systems. 
 
True
 
False
 
Knowledge sharing is effective transfer, so that a recipient of knowledge can comprehend it well enough to take action. 
 
True
 
False
 
Direction involves the use of knowledge embedded in procedures, rules and norms that guide future behavior. 
 
True
 
False
 
Using design methods like the Case Method increase systems development time and cost. 
 
True
 
False
 
Knowledge application systems may not be able to solve all the problems they come across in complex environments. 
 
True
 
False
 
KM can contribute to economies of scope, through new product design, but not economies of scale, which are purely econometric. 
 
True
 
False
 
CBR is the only technology for knowledge application systems. 
 
True
 
False
 
KM can improve the interrelated aspects of organizational processes through several means, including knowledge sharing of better knowledge and knowledge application of workable solutions. 
 
True
 
False
 
Problems with process effectiveness result for organizations lacking KM when employee turnover occurs. 
 
True
 
False
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