Give given, required, and solution to each problem. 2-77. Incoming calls to a customer service center are classi-fied as complaints (75% of call) or requests for information(25% of calls). Of the complaints, 40% deal with computerequipment that does not respond and 57% deal withincomplete software installation; and in the remaining 3% ofcomplaints the user has improperly followed the installationinstructions. The requests for information are evenly dividedon technical questions (50%) and requests to purchase moreproducts (50%).(a) What is the probability that an incoming call to the cus-tomer service center will be from a customer who has notfollowed installation instructions properly?(b) Find the probability that an incoming call is a request forpurchasing more products.

Given Information: PComplaints=0.75PRequest for information=0.25Pincomplete software…

Incoming calls to a customer service center are clas ed as complaints (75% of call) or requests for informat 25% of calls). Of the complaints, 40% deal with compu quipment that does not respond and 57% deal w complete software installation; and in the remaining 3% omplaints the user has improperly followed the installat astructions. The requests for information are evenly divi n technical questions (50%) and requests to purchase m roducts (50%). ) What is the probability that an incoming call to the c tomer service center will be from a customer who has : followed installation instructions properly? p) Find the probability that an incoming call is a request purchasing more products.

Incoming calls to a customer service center are clas ed as complaints (75% of call) or requests for informat 25% of calls). Of the complaints, 40% deal with compu quipment that does not respond and 57% deal w complete software installation; and in the remaining 3% omplaints the user has improperly followed the installat astructions. The requests for information are evenly divi n technical questions (50%) and requests to purchase m roducts (50%). ) What is the probability that an incoming call to the c tomer service center will be from a customer who has : followed installation instructions properly? p) Find the probability that an incoming call is a request purchasing more products.

A First Course in Probability (10th Edition)

10th Edition

ISBN:9780134753119

Author:Sheldon Ross

Publisher:Sheldon Ross

Chapter1: Combinatorial Analysis

Section: Chapter Questions

Problem 1.1P: a. How many different 7-place license plates are possible if the first 2 places are for letters and...

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Question

Give given, required, and solution to each problem.

2-77. Incoming calls to a customer service center are classi-
fied as complaints (75% of call) or requests for information
(25% of calls). Of the complaints, 40% deal with computer
equipment that does not respond and 57% deal with
incomplete software installation; and in the remaining 3% of
complaints the user has improperly followed the installation
instructions. The requests for information are evenly divided
on technical questions (50%) and requests to purchase more
products (50%).
(a) What is the probability that an incoming call to the cus-
tomer service center will be from a customer who has not
followed installation instructions properly?
(b) Find the probability that an incoming call is a request for
purchasing more products.

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