In 2002, the average duration of incoming telephone calls to a furniture store was 9.4 minutes. The manager wants to perform a test to determine whether this average duration of incoming calls has changed. Twenty calls to the store was randomly selected and the mean duration was 10.2 minutes with the standard deviation 4.8 minutes. Assuming that the durtion of incoming telephone calls to a furniture store is normally distributed. a. Use a 1% level of significance to test whether the mean duration of incoming calls to the store had changed. b. Construct the 95% confidence interval for the population mean duration of the incoming calls to the furniture store.

Definition Definition Measure of central tendency that is the average of a given data set. The mean value is evaluated as the quotient of the sum of all observations by the sample size. The mean, in contrast to a median, is affected by extreme values. Very large or very small values can distract the mean from the center of the data. Arithmetic mean: The most common type of mean is the arithmetic mean. It is evaluated using the formula: μ = 1 N ∑ i = 1 N x i Other types of means are the geometric mean, logarithmic mean, and harmonic mean. Geometric mean: The nth root of the product of n observations from a data set is defined as the geometric mean of the set: G = x 1 x 2 ... x n n Logarithmic mean: The difference of the natural logarithms of the two numbers, divided by the difference between the numbers is the logarithmic mean of the two numbers. The logarithmic mean is used particularly in heat transfer and mass transfer. ln x 2 − ln x 1 x 2 − x 1 Harmonic mean: The inverse of the arithmetic mean of the inverses of all the numbers in a data set is the harmonic mean of the data. 1 1 x 1 + 1 x 2 + ...