If customer satisfaction doesn't always lead to customer loyalty, firms may need to focus additional effort on __________ strategies. a. remediation b. retention c. rework d. repatriation e. reprocessing

Foundations of Business (MindTap Course List)
6th Edition
ISBN:9781337386920
Author:William M. Pride, Robert J. Hughes, Jack R. Kapoor
Publisher:William M. Pride, Robert J. Hughes, Jack R. Kapoor
Chapter15: Using Management And Accounting Information
Section: Chapter Questions
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 If customer satisfaction doesn't always lead to customer loyalty, firms may need to focus additional effort on __________ strategies.

a. remediation

b. retention

c. rework

d. repatriation

e. reprocessing

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