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HOWS vs HOWS Strong positive Positive Negative Strong negative HOWS WHATS vs HOWS Strong relationship Medium relationship Weak relationship Competitive score WHATS 1 2 3 4 5 в Ах Reliable/resilient АВ Х Accurate 10 Fast 7 в A O Responsive вхА 4 XA B Secure 8 AX Remote links 6 B Connectivity в х A A Scalability 2 X B 9 90 54 78 98 48 72 Absolute importance 54 1st 7th 4th 5th 8th 2nd 5th 3rd Relative importance Technical difficulty 4 2 2 1 5 4 3 1 = easy, 5 difficult Importance to customer LO Availability R-3 conformant O Password x2 Intranet compatibility Memory requirement Database Interfaces Firewalls 1 = Minimum X= Us A = Competitor A B Competitor B 5 = Maximum

HOWS vs HOWS Strong positive Positive Negative Strong negative HOWS WHATS vs HOWS Strong relationship Medium relationship Weak relationship Competitive score WHATS 1 2 3 4 5 в Ах Reliable/resilient АВ Х Accurate 10 Fast 7 в A O Responsive вхА 4 XA B Secure 8 AX Remote links 6 B Connectivity в х A A Scalability 2 X B 9 90 54 78 98 48 72 Absolute importance 54 1st 7th 4th 5th 8th 2nd 5th 3rd Relative importance Technical difficulty 4 2 2 1 5 4 3 1 = easy, 5 difficult Importance to customer LO Availability R-3 conformant O Password x2 Intranet compatibility Memory requirement Database Interfaces Firewalls 1 = Minimum X= Us A = Competitor A B Competitor B 5 = Maximum

Practical Management Science
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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1. What is the concept of the House of Quality (HOQ) in Operations Management?

2. How should I understand the outcomes of the House of Quality?

3. what are the benefits for the organization to use this measurement?

HOWS vs HOWS Strong positive Positive Negative Strong negative HOWS WHATS vs HOWS Strong relationship Medium relationship Weak relationship Competitive score WHATS 1 2 3 4 5 в Ах Reliable/resilient АВ Х Accurate 10 Fast 7 в A O Responsive вхА 4 XA B Secure 8 AX Remote links 6 B Connectivity в х A A Scalability 2 X B 9 90 54 78 98 48 72 Absolute importance 54 1st 7th 4th 5th 8th 2nd 5th 3rd Relative importance Technical difficulty 4 2 2 1 5 4 3 1 = easy, 5 difficult Importance to customer LO Availability R-3 conformant O Password x2 Intranet compatibility Memory requirement Database Interfaces Firewalls 1 = Minimum X= Us A = Competitor A B Competitor B 5 = Maximum
Transcribed Image Text:HOWS vs HOWS Strong positive Positive Negative Strong negative HOWS WHATS vs HOWS Strong relationship Medium relationship Weak relationship Competitive score WHATS 1 2 3 4 5 в Ах Reliable/resilient АВ Х Accurate 10 Fast 7 в A O Responsive вхА 4 XA B Secure 8 AX Remote links 6 B Connectivity в х A A Scalability 2 X B 9 90 54 78 98 48 72 Absolute importance 54 1st 7th 4th 5th 8th 2nd 5th 3rd Relative importance Technical difficulty 4 2 2 1 5 4 3 1 = easy, 5 difficult Importance to customer LO Availability R-3 conformant O Password x2 Intranet compatibility Memory requirement Database Interfaces Firewalls 1 = Minimum X= Us A = Competitor A B Competitor B 5 = Maximum
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