How do you visualise the HR Manager’s role in the above scenario? Give two (2) examples and support same 2. As the General Manager, state 4 areas, for each operation listed below, where support can be

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Chapter19: Managing Quality And Performance
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According to Noe (2010pp.125-135) there are three stages involved in the HR Planning Process.
 Forecasting
 Goal Setting and strategic planning
 Implementing and Evaluation
A recent report, dated February 3, 2020, on executive awareness of and involvement in corporate
pandemic preparedness by Michael Evangelides, Principal at Deloitte Consulting LLP, states
that, most top executives and boards of directors are not engaged in the influenza pandemic
planning process and won't give it equal billing to other potential disruptions until at least one of
the following occurs:
 Media attention to pandemic influenza increases.
 Legislation or Regulation are passed, requiring enactment
 Shareholders and investors demand a high level of preparedness.
 The financial impact of a pandemic on the corporation becomes evident.
“Obviously, planners can do little to nudge along the first three prerequisites. But, fortunately, the
fourth is, very important, and is in their sphere of influence. And it is worth pursuing”, says
Penny Turnbull, Senior Director of Crisis Management and Business Continuity Planning at
Washington, DC–based Marriott International, Inc. "It certainly helps to focus the minds of
senior executives to know that this is something that's important for the Chairman and CEO,
because obviously that drives a lot of the momentum," she says. "If it's important for the
Chairman and CEO to be concerned that the pandemic is affecting their bottom line, it means it's
an important issue for all of our senior executives. Which means it's important to our General
Manager, and it trickles down from there. Humans are creatures of habits. From top level staff
to front line staff, communication change will not be easy, as there is little to no protocol in
place".
Assignment requirements:
As Members of your Group, based on your readings, experience, research and the details of
the case study, answer the following:
1. How do you visualise the HR Manager’s role in the above scenario? Give two (2)
examples and support same
2. As the General Manager, state 4 areas, for each operation listed below, where support can be
given to assist your HR in making the right decisions
Production and Operations 
Communicating Change 
Motivating staff for compliance 

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