How can the company consider quality Improvement?
Quality consultants and quality systems prevail in the corporate community, and for several micro to medium sized companies, a comprehensive quality program based on greater arithmetic is not the right option.
The company consider quality improvement through;
- Document the processes
Procedures should be transparent around the enterprise and over period for small and medium - sized enterprises to maximize productivity. This is only achieved by documenting the procedures and guaranteeing that the job is completed in the same manner as it is recorded.
- Identify quality issues
Quality challenges should be embraced by employees and managers as ways to change. Companies would consider addressing problems that already arise as a good act.
- Fix the problem for the customer
When errors are done appropriately, the outcome will be a loyal client who is well taken care of. Accepting complete responsibility and ensuring that you handle the consumer equally is essential.
- Verify that the issue does not reoccur.
While the immediate crisis has been fixed, this solution misses an opportunity to avoid further quality issues. This approach avoids the repetition of mistakes in future.
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