How can AI-driven processes enhance customer satisfaction while maintaining high-quality standards and minimizing the environmental impact of returns?

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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AI & ESG Initiatives How AI Could Empower Any Business | Andrew Ng | TED (https://youtu.be/reUZRyXxUs4?si=yCTcCG3iIn_0wTA7) SEP (https://sep4sdgs.mfa.go.th/en/page/sep-application-in-thailand?menu=5d6bd9a415e39c1868002d5e) UN SDG 17 (https://sdgs.un.org/goals) ESG The New Supply Chain Imperative (https://lsc-pagepro.mydigitalpublication.com/publication/?m=60969&i=747463&p=52&ver=html5) Please note that the canvas designed should have guiding questions in each block. Apply your canvas to only 1 business of the following company: EGAT Business Group (https://www.egatbusiness.com/media.php?lang=EN#brochure) Based on the information above. Service level improvement 1.) How can AI-driven processes enhance customer satisfaction while maintaining high-quality standards and minimizing the environmental impact of returns?
Strategak Supply Chain Management Canvas
Plan
Efficiency
(Eliminate or Reduce)
Design
Supply Chain Design
- How many warehouse
and factories should you
have?
- Where should they be located?
-How big should they be?
Supply Chain Analytics
How is your organization
performing?
What did it happen?
What will happen?
How can we make it happen?
Fixed
Assets
- What is your assets turnover?
-What are your bottleneck
operations?
- Outsourcing strategy?
Capital budgeting?
-Should you make a facility
expansion?
Supply Chain Planning
DEMAND PLAN
What is the market plan?
- Product/brand plan?
- Sales plan?
- Sales forecast?
CE
Promotion plan?
Master scheduling plan?
- Capacity plan?
- Purchasing plan?
- Production plan?
- Resource plan?
Inventory plan?
Distribution plan?
-Warehouse plan?
- Transportation plan?
SERP/IT
Material Requirements
Planning (MRP)?
Warehouse Management Sustem
(WMS)?
- Labor Management System (LMS)?
Transportation Management System
(TMS)?
- Supply Chain Optimization
Software?
-Supply Chain Analytics Software?
Inventory
- What to stock
Is your investment too high?
-In what quantities to stock?
- Where to stock?
Credit icons author: https://www.flaticon.com
P
Lean approach vs. stock?
- Reliable & responsive supply chain?
- Are your fill rates too low?
-Safety stock vs. raise service?
- Risk pooling?
Balance Sheet
G
Source & Make
Procurement & Sourcing
- How do you optimize the
purchasing price?
- How do you optimize the
operational costs?
- How do you optimize the
transaction costs?
IBC
What is the classification of your
purchasing materials requirements?
What is the strategic positioning and
action plan?
Manufacturing
- What is the production
environment (MTS, MTO,
etc.) for our products?
What is our production strategy?
Account Payable
What money is owed this
period? What percentage
is past due?
- How quickly is the organization
paying?
- What percentage of accounts is not
meeting terms? What is the value
of overdue accounts?
- Which vendors are problematic?
- What is the average/weighted
average days past due?
Deliver
Warehousing
- What storage systems?
What material handling?
- What putaway strategy?
Which order types?
- What removal strategy?
What picking strategy?
- How do you control inventory?
Transportation
What is the modal mix?
- What is the right packing?
What is the right number of
carriers?
-Should we have our own fleet?
- What is the right fleet size,
equipment mix, and location?
How many routes should we have?
Cost Improvements
-Procurement savings?
- What is the inventory
carrying costs?
-Total fulfilment cost?
- Total supply chain costs?
- Lean waste costs?
-Reverse logistics costs?
- Cost Of Poor Quality (COPQ)?
- What is the cost-to serve?
- What is the supply chain carbon
footprint & GHG emissions?
CUSTOMER
Supply Chain Segmentation
- What is your product or/and
market segmentation?
- What are the segmentation
attributes?
-Efficiency vs. Responsiveness?
Quality & Returns
- What are our differentiated
quality process?
-How are we managing
complaints?
-How do we manage supply chain
risks?
- How do we minimize returns impact?
Service Level Improvement
- How responsive is the
company?
- How flexible?
- How adaptable?
Profit & Loss Account
-
#²
(Create or Raise)
Value
Transcribed Image Text:Strategak Supply Chain Management Canvas Plan Efficiency (Eliminate or Reduce) Design Supply Chain Design - How many warehouse and factories should you have? - Where should they be located? -How big should they be? Supply Chain Analytics How is your organization performing? What did it happen? What will happen? How can we make it happen? Fixed Assets - What is your assets turnover? -What are your bottleneck operations? - Outsourcing strategy? Capital budgeting? -Should you make a facility expansion? Supply Chain Planning DEMAND PLAN What is the market plan? - Product/brand plan? - Sales plan? - Sales forecast? CE Promotion plan? Master scheduling plan? - Capacity plan? - Purchasing plan? - Production plan? - Resource plan? Inventory plan? Distribution plan? -Warehouse plan? - Transportation plan? SERP/IT Material Requirements Planning (MRP)? Warehouse Management Sustem (WMS)? - Labor Management System (LMS)? Transportation Management System (TMS)? - Supply Chain Optimization Software? -Supply Chain Analytics Software? Inventory - What to stock Is your investment too high? -In what quantities to stock? - Where to stock? Credit icons author: https://www.flaticon.com P Lean approach vs. stock? - Reliable & responsive supply chain? - Are your fill rates too low? -Safety stock vs. raise service? - Risk pooling? Balance Sheet G Source & Make Procurement & Sourcing - How do you optimize the purchasing price? - How do you optimize the operational costs? - How do you optimize the transaction costs? IBC What is the classification of your purchasing materials requirements? What is the strategic positioning and action plan? Manufacturing - What is the production environment (MTS, MTO, etc.) for our products? What is our production strategy? Account Payable What money is owed this period? What percentage is past due? - How quickly is the organization paying? - What percentage of accounts is not meeting terms? What is the value of overdue accounts? - Which vendors are problematic? - What is the average/weighted average days past due? Deliver Warehousing - What storage systems? What material handling? - What putaway strategy? Which order types? - What removal strategy? What picking strategy? - How do you control inventory? Transportation What is the modal mix? - What is the right packing? What is the right number of carriers? -Should we have our own fleet? - What is the right fleet size, equipment mix, and location? How many routes should we have? Cost Improvements -Procurement savings? - What is the inventory carrying costs? -Total fulfilment cost? - Total supply chain costs? - Lean waste costs? -Reverse logistics costs? - Cost Of Poor Quality (COPQ)? - What is the cost-to serve? - What is the supply chain carbon footprint & GHG emissions? CUSTOMER Supply Chain Segmentation - What is your product or/and market segmentation? - What are the segmentation attributes? -Efficiency vs. Responsiveness? Quality & Returns - What are our differentiated quality process? -How are we managing complaints? -How do we manage supply chain risks? - How do we minimize returns impact? Service Level Improvement - How responsive is the company? - How flexible? - How adaptable? Profit & Loss Account - #² (Create or Raise) Value
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