Hotel Complaints A luxury hotel has been receiving a lot of complaints from guests recently. The manager worries that if these complaints continue, the hotel will start to lose clients. Therefore, you have been hired as a consultant to correct the problem(s). A list of the major complaints by week for the last month is as follows: Complaint                                                      Number of Occurrences Week 1 Error on bill                                                                        10 Room not ready at check-in                                                8 Room service delivery late                                                   3 Longline at check-out                                                        10 Week 2 Error on bill                                                                        12 Noise in hallway                                                                  2 Longline at check-out                                                        5 Room dirty                                                                         10 Week 3 Not enough towels in room                                               5 Error on bill                                                                         7 Room service delivery late                                                  6 Not enough close-up parking                                             2 Week 4 Room dirty                                                                          7 Error on bill                                                                         9 Room not ready at check-in                                              10 Longline at check-in                                                            9 You have decided to use a few of the “Tools of Quality” to present your finding to hotel management. Task: Create A Pareto Chart: See Attachment PLEASE DO NOT SEND ME A COMPLAINT CHART THAT YOU HAVE DONE TWICE ALREADY...THAT IS A INCORRECT CHART....PLEASE HELP ME WITH A PARETO CHART PLEASE.   AGAIN THE EXAMPLE OF A PARETO CHART IS ATTACHED TO THIS.   THANKS

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Course: Operations Management

Hotel Complaints
A luxury hotel has been receiving a lot of complaints from guests recently. The manager worries that if these complaints continue, the hotel will start to lose clients. Therefore, you have been hired as a consultant to correct the problem(s). A list of the major complaints by week for the last month is as follows:
Complaint                                                      Number of Occurrences

Week 1
Error on bill                                                                        10
Room not ready at check-in                                                8
Room service delivery late                                                   3
Longline at check-out                                                        10

Week 2
Error on bill                                                                        12
Noise in hallway                                                                  2
Longline at check-out                                                        5
Room dirty                                                                         10

Week 3
Not enough towels in room                                               5
Error on bill                                                                         7
Room service delivery late                                                  6
Not enough close-up parking                                             2

Week 4
Room dirty                                                                          7
Error on bill                                                                         9
Room not ready at check-in                                              10
Longline at check-in                                                            9

You have decided to use a few of the “Tools of Quality” to present your finding to hotel management.

Task: Create A Pareto Chart: See Attachment

PLEASE DO NOT SEND ME A COMPLAINT CHART THAT YOU HAVE DONE TWICE ALREADY...THAT IS A INCORRECT CHART....PLEASE HELP ME WITH A PARETO CHART PLEASE.   AGAIN THE EXAMPLE OF A PARETO CHART IS ATTACHED TO THIS.   THANKS

PARAETO CHART EXAMPLE
45
40
35
30
100.00%
25
90.00%
20
80.00%
15
70.00%
10
60.00%
50.00%
I Count
40.00%
30.00%
Not stability
Destroy data
Cumulative
20.00%
10.00%
Language.
0.00%
Trashy features
Interface messy
Can't launch
Exit program
System halted
Transcribed Image Text:PARAETO CHART EXAMPLE 45 40 35 30 100.00% 25 90.00% 20 80.00% 15 70.00% 10 60.00% 50.00% I Count 40.00% 30.00% Not stability Destroy data Cumulative 20.00% 10.00% Language. 0.00% Trashy features Interface messy Can't launch Exit program System halted
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