List and define the five dimensions of service quality. Describe the services provided by a firm you do business with (e.g. your doctor, your favourite restaurant, recent visit in a tourist spot etc.) on each of the dimensions.

Q: What are the 5 dimensions of service quality? which is the most important and why?

A: The five dimensions of service quality are as follows: Tangibility: Tangibility is an important…

Q: Explain not just what is meant by the phrase "service quality," but also the ideas behind "measuring…

A: Measuring and retaining service quality would help the organization overcome many issues and…

Q: The servicescape is different in fast food restaurants when compared to upscale restaurants. Compare…

A: Please find the answer below.     Fast food vs upscale restaurants :-  Fast food and upscale…

Q: Compare the marketing mix (7P’s) of services from physical goods.

A: The marketing mix is used by the firm to promote it's product and services in the market. It aims to…

Q: what are the consequences from a customer experience and marketing standpoint for each the delivery…

A: Gap analysis is a crucial tool for businesses to identify and address disparities between customer…

Q: What has contributed to DMRC’s success in creating a positive service experience for its customers?…

A: In the service sector, customer satisfaction is of utmost importance. Since the service provided is…

Q: Reference question 4 above.  Why or why not?  If not how could these organizations improve their…

A: Customer service is an important differentiating element for an organization. Good customer service…