Happy customers As the Hispanic population in the United States has grown, businesses have tried to understand what Hispanics like. One study interviewed a random sample of customers leaving a bank. Customers were classified as Hispanic if they preferred to be interviewed in Spanish or as Anglo if they preferred English. Each customer rated the importance of several aspects of bank service on a 10-point scale.³¹ Here are summary results for the importance of "reliability" (the accuracy of account records and so on): Group Anglo Hispanic n 92 86 X 6.37 5.91 Sx 0.60 0.93 The distribution of reliability ratings in each group is not Normal. The use of two-sample t procedures is still justified. Why? Construct and interpret a 95% confidence interval for the difference between the mean ratings of the importance of reliability for Anglo and Hispanic bank customers. Interpret the 95% confidence level in the context of this study.

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Happy customers As the Hispanic population
in the United States has grown, businesses have
tried to understand what Hispanics like. One study
interviewed a random sample of customers leaving a
bank. Customers were classified as Hispanic if they
preferred to be interviewed in Spanish or as Anglo
if they preferred English. Each customer rated the
importance of several aspects of bank service on a
10-point scale.³¹ Here are summary results for the
importance of "reliability" (the accuracy of account
records and so on):
Group
Anglo
Hispanic
n
92
86
X
6.37
5.91
Sx
0.60
0.93
The distribution of reliability ratings in each group
is not Normal. The use of two-sample t procedures is
still justified. Why?
Construct and interpret a 95% confidence interval
for the difference between the mean ratings of the
importance of reliability for Anglo and Hispanic
bank customers.
Interpret the 95% confidence level in the context of
this study.
Transcribed Image Text:Happy customers As the Hispanic population in the United States has grown, businesses have tried to understand what Hispanics like. One study interviewed a random sample of customers leaving a bank. Customers were classified as Hispanic if they preferred to be interviewed in Spanish or as Anglo if they preferred English. Each customer rated the importance of several aspects of bank service on a 10-point scale.³¹ Here are summary results for the importance of "reliability" (the accuracy of account records and so on): Group Anglo Hispanic n 92 86 X 6.37 5.91 Sx 0.60 0.93 The distribution of reliability ratings in each group is not Normal. The use of two-sample t procedures is still justified. Why? Construct and interpret a 95% confidence interval for the difference between the mean ratings of the importance of reliability for Anglo and Hispanic bank customers. Interpret the 95% confidence level in the context of this study.
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