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Guest Complaints FY20 250 227 100% 90% 200 187 80% 137 105 | 82 150 60% 50% 100 40% 60 45 41 30% 50 31 20% 7 776 5 4 4 10% 0% Category AISA Pareto chart above display the guest complaints of a hotel services within a month. The best analysis that you can conclude from the chart are as below, except: I notice that some of the complaints are relates to the staff. So, if I can combine all those complaints in a new categories for example "staff services", it will be identified as the 20% of the problem that will bring 80% of the profit to the hotel. Rude/unfriendly staff has been identified as the 20% of the problem that will bring 80% of the profit to the hotel. Room temperature has been identified as the 20% of the problem that will bring 80% of the profit to the hotel. Complaints that are colored in green which identified as the tail of mice can be totally neglected. Volume Room temperature No/poor internet Too noisy Dirty room Room service food Rude/unfriendly staff Room service other Unattentive staff Parking/valet Wake up call Unmatched expectation o Front desk Unexpected fees | DND not adhered to N No hot water Adjunct services | a Other (Misc) Toiletaries w Room electronics | w View/aspect N Reservation issue N Theft N Complimentary goods N Minibar Uncomfortable bed Door key 1, Traffic Hotel rules Food/bev quality Cumulative %

Guest Complaints FY20 250 227 100% 90% 200 187 80% 137 105 | 82 150 60% 50% 100 40% 60 45 41 30% 50 31 20% 7 776 5 4 4 10% 0% Category AISA Pareto chart above display the guest complaints of a hotel services within a month. The best analysis that you can conclude from the chart are as below, except: I notice that some of the complaints are relates to the staff. So, if I can combine all those complaints in a new categories for example "staff services", it will be identified as the 20% of the problem that will bring 80% of the profit to the hotel. Rude/unfriendly staff has been identified as the 20% of the problem that will bring 80% of the profit to the hotel. Room temperature has been identified as the 20% of the problem that will bring 80% of the profit to the hotel. Complaints that are colored in green which identified as the tail of mice can be totally neglected. Volume Room temperature No/poor internet Too noisy Dirty room Room service food Rude/unfriendly staff Room service other Unattentive staff Parking/valet Wake up call Unmatched expectation o Front desk Unexpected fees | DND not adhered to N No hot water Adjunct services | a Other (Misc) Toiletaries w Room electronics | w View/aspect N Reservation issue N Theft N Complimentary goods N Minibar Uncomfortable bed Door key 1, Traffic Hotel rules Food/bev quality Cumulative %

MATLAB: An Introduction with Applications
MATLAB: An Introduction with Applications
6th Edition
ISBN:9781119256830
Author:Amos Gilat
Publisher:Amos Gilat
Chapter1: Starting With Matlab
Section: Chapter Questions
Problem 1P
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Guest Complaints FY20 250 100% 227 90% 200 187 80% 137 105 150 60% 50% 100 82 40% 60 30% 45 41 31 17 50 20% 877 2 111 10% 0% Category RISA Pareto chart above display the guest complaints of a hotel services within a month. The best analysis that you can conclude from the chart are as below, except: I notice that some of the complaints are relates to the staff. So, if I can combine all those complaints in a new categories for example "staff services", it will be identified as the 20% of the problem that will bring 80% of the profit to the hotel. Rude/unfriendly staff has been identified as the 20% of the problem that will bring 80% of the profit to the hotel. Room temperature has been identified as the 20% of the problem that will bring 80% of the profit to the hotel. Complaints that are colored in green which identified as the tail of mice can be totally neglected. Volume Room temperature No/poor internet Dirty room ksjou o01 Room service food Rude/unfriendly staff Room service other Unattentive staff Parking/valet Wake up call Unmatched expectation o Front desk Unexpected fees N DND not adhered to N O unopo No hot water Adjunct services | Other (Misc) Toiletaries | w Room electronics w View/aspect N Reservation issue N Complimentary goods N Minibar Uncomfortable bed Door key Traffic Hotel rules Food/bev quality Cumulative %
Transcribed Image Text:Guest Complaints FY20 250 100% 227 90% 200 187 80% 137 105 150 60% 50% 100 82 40% 60 30% 45 41 31 17 50 20% 877 2 111 10% 0% Category RISA Pareto chart above display the guest complaints of a hotel services within a month. The best analysis that you can conclude from the chart are as below, except: I notice that some of the complaints are relates to the staff. So, if I can combine all those complaints in a new categories for example "staff services", it will be identified as the 20% of the problem that will bring 80% of the profit to the hotel. Rude/unfriendly staff has been identified as the 20% of the problem that will bring 80% of the profit to the hotel. Room temperature has been identified as the 20% of the problem that will bring 80% of the profit to the hotel. Complaints that are colored in green which identified as the tail of mice can be totally neglected. Volume Room temperature No/poor internet Dirty room ksjou o01 Room service food Rude/unfriendly staff Room service other Unattentive staff Parking/valet Wake up call Unmatched expectation o Front desk Unexpected fees N DND not adhered to N O unopo No hot water Adjunct services | Other (Misc) Toiletaries | w Room electronics w View/aspect N Reservation issue N Complimentary goods N Minibar Uncomfortable bed Door key Traffic Hotel rules Food/bev quality Cumulative %
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