Go Fly (GF), a startup airline, installed five self-serve kiosks to check in passengers atits Denver gate. In comparison to the five employees that were previously responsiblefor checking in passengers, the average processing time per customer is higher with thekiosks. In addition, customers are still trying to learn the menus in the kiosk, and somepassengers just don’t quite get it: The coefficient of variation of the processing time ishigher with the kiosks than with the employees. In terms of demand, the interarrivaltime of customers has decreased, but the coefficient of variation of interarrival times hasnot changed. Which of the following will happen regarding the average number of passengers waiting in line to check in with the kiosks relative to the average number whenthe employees did this task?a. It will decrease.b. It will stay the same.c. It will increase.d. It may decrease or increase.
Go Fly (GF), a startup airline, installed five self-serve kiosks to check in passengers at
its Denver gate. In comparison to the five employees that were previously responsible
for checking in passengers, the average processing time per customer is higher with the
kiosks. In addition, customers are still trying to learn the menus in the kiosk, and some
passengers just don’t quite get it: The coefficient of variation of the processing time is
higher with the kiosks than with the employees. In terms of demand, the interarrival
time of customers has decreased, but the coefficient of variation of interarrival times has
not changed. Which of the following will happen regarding the average number of passengers waiting in line to check in with the kiosks relative to the average number when
the employees did this task?
a. It will decrease.
b. It will stay the same.
c. It will increase.
d. It may decrease or increase.
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