Explain, when do we say quality service in a hotel is not delivered?
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Explain, when do we say quality service in a hotel is not delivered?
Step by step
Solved in 2 steps
- What is service blueprint?Hotel ComplaintsA luxury hotel has been receiving a lot of complaints from guests recently. The manager worries that if these complaints continue, the hotel will start to lose clients. Therefore, you have been hired as a consultant to correct the problem(s). A list of the major complaints by week for the last month is as follows: Complaint Number of Occurrences Week 1Error on bill 10Room not ready at check-in 8Room service delivery late 3Longline at check-out 10 Week 2Error on bill 12Noise in hallway 2Longline at check-out…As a customer, how would you assess the quality of a service that you would want to try?
- List and briefly explain:a. The dimensions of service qualityb. The determinants of qualityExplain any THREE (3) Gaps in Service Quality. Provide examples of how to overcome these gaps.Evaluate the relationship between the housekeeping department and other departments in the hotel to provide effective quality accommodation services