Q: Discuss what is service blueprinting and the various elements of blueprinting?
A: SERVICE BLUEPRINTING A service blueprint maps out the complete service process and illustrates the…
Q: Identify TWO (2) methods of service design that can increase service efficiency and limit customer…
A: Services are intangible in nature that cannot be seen but can only be felt and in order to increase…
Q: Define a service package?
A: Service package is a combination of goods and service provided in an environment. This completely…
Q: Explain not just what is meant by the phrase "service quality," but also the ideas behind "measuring…
A: Measuring and retaining service quality would help the organization overcome many issues and…
Q: Create a service blueprint for customer support. It can be any company you'd like.
A: A service blueprint is a concept that helps to design and deliver services in the best way possible.…
Q: Make a list of at least four features of a well designed service system.
A: INTRODUCTION:- The arrangement of systems and applications within an organisation that are meant to…
Q: Describe a situation where self-service and technology help create and deliver the customer benefit…
A: Self service technology helps in doing the job in error free and in a more consistent manner. It…
Q: What is service Blueprinting? Outline it's components?
A: Service Mapping/Blueprinting A tool for simultaneously depicting the service process, the points of…
Q: Could you please include a service blueprint?
A: Find the blueprint key below: Front stage - Visible to the customer Backstage - Not visible to the…
Q: What factors are used to determine the network's reliability?
A: introduction:- The proportion of time the equipment is functioning within a certain span of time is…
Q: Explain the concept of service design thinking and its application in creating customer-centric…
A: Service thinking is a humanistic approach that focuses on designing and improving services by better…
Q: Describe what is meant by the term "service quality," as well as the concepts of "measuring and…
A: Service is very important for a particular organization. There are various type of organizations in…
Q: list at least four characteristics of a well-designed service system.
A: The creation of an organization's service pattern to meet the needs and wants of its customers is…
Q: What are the advantages of using the Service blueprinting method?
A: A service blueprint is a valuable tool for managing a product's and service's output over time.…
Q: Describe service blueprinting in your own words, including examples of when it should be used.
A: A service blueprint is a diagram that shows the relationship between different service components,…
Q: Explain the term Service perishability?
A: Service perishability is the critical term used in marketing economy, which describes the service…
Q: Define the service package of your college or university. What is its strongest element? Its weakest…
A: Service package is the collection of goods and services, which is provided in an atmosphere. I was a…
Q: Understand the characteristics of service processes?
A: Services refer to product offering which is intangible in nature and can only be experienced by the…
Q: Explain what is scalability in the form of service business management
A: BSM is a method of establishing a single platform that considers a company's IT services as part of…
Q: Measurable service delivery is required. According to Parasuraman's theory, service quality has…
A: If a client matches service expectations with the success of a firm, the efficiency of the company's…
Q: How does services blueprinting help service organizations define the required processes for success…
A: Service blueprinting is a valuable tool that helps service organizations define the required…
Q: Explain the service process matrix, why is it useful?
A: The service matrix is a classification of characteristics of the individual’s firm service…
Q: Explain the major cost items that a service business will incur
A: Every business will create value for customers in terms of products and services. Products have…
Q: Describe service blueprinting? Give some examples of when it should be used?
A: When a company starts any business whether producing/manufacturing products or services, they find…
Q: Evaluate the role of service-level agreements (SLAs) in governing service interactions and quality…
A: The service level agreements can be defined as formal and legally binding agreements that specify…
Q: explain what is "service quality" and explain "measuring and managing service deliver".
A: Administration quality, in its contemporary conceptualisation, is an examination of saw assumptions…
Q: Please list the characteristics that identify well-designed service systems.
A: A service system can be denoted as a way in which technology and network within an organization get…
Q: Briefly describe a service of your choice. Offer two recommendations for how the company/service…
A: A person's needs can fulfilled by two ways, either by a product or by a service, just that the…
Q: Explain any THREE (3) Gaps in Service Quality. Provide examples of how to overcome these gaps.
A: Service quality refers to the quality of services that are provided by the business to its…
Q: Provide some specific suggestions for enhancing current service processes.
A: Each organization's success depends on its service operations, which must be effective and efficient…
Explain what are the advantages of using the service blueprinting method?
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- Scenario 4 Sharon Gillespie, a new buyer at Visionex, Inc., was reviewing quotations for a tooling contract submitted by four suppliers. She was evaluating the quotes based on price, target quality levels, and delivery lead time promises. As she was working, her manager, Dave Cox, entered her office. He asked how everything was progressing and if she needed any help. She mentioned she was reviewing quotations from suppliers for a tooling contract. Dave asked who the interested suppliers were and if she had made a decision. Sharon indicated that one supplier, Apex, appeared to fit exactly the requirements Visionex had specified in the proposal. Dave told her to keep up the good work. Later that day Dave again visited Sharons office. He stated that he had done some research on the suppliers and felt that another supplier, Micron, appeared to have the best track record with Visionex. He pointed out that Sharons first choice was a new supplier to Visionex and there was some risk involved with that choice. Dave indicated that it would please him greatly if she selected Micron for the contract. The next day Sharon was having lunch with another buyer, Mark Smith. She mentioned the conversation with Dave and said she honestly felt that Apex was the best choice. When Mark asked Sharon who Dave preferred, she answered, Micron. At that point Mark rolled his eyes and shook his head. Sharon asked what the body language was all about. Mark replied, Look, I know youre new but you should know this. I heard last week that Daves brother-in-law is a new part owner of Micron. I was wondering how soon it would be before he started steering business to that company. He is not the straightest character. Sharon was shocked. After a few moments, she announced that her original choice was still the best selection. At that point Mark reminded Sharon that she was replacing a terminated buyer who did not go along with one of Daves previous preferred suppliers. What does the Institute of Supply Management code of ethics say about financial conflicts of interest?Scenario 4 Sharon Gillespie, a new buyer at Visionex, Inc., was reviewing quotations for a tooling contract submitted by four suppliers. She was evaluating the quotes based on price, target quality levels, and delivery lead time promises. As she was working, her manager, Dave Cox, entered her office. He asked how everything was progressing and if she needed any help. She mentioned she was reviewing quotations from suppliers for a tooling contract. Dave asked who the interested suppliers were and if she had made a decision. Sharon indicated that one supplier, Apex, appeared to fit exactly the requirements Visionex had specified in the proposal. Dave told her to keep up the good work. Later that day Dave again visited Sharons office. He stated that he had done some research on the suppliers and felt that another supplier, Micron, appeared to have the best track record with Visionex. He pointed out that Sharons first choice was a new supplier to Visionex and there was some risk involved with that choice. Dave indicated that it would please him greatly if she selected Micron for the contract. The next day Sharon was having lunch with another buyer, Mark Smith. She mentioned the conversation with Dave and said she honestly felt that Apex was the best choice. When Mark asked Sharon who Dave preferred, she answered, Micron. At that point Mark rolled his eyes and shook his head. Sharon asked what the body language was all about. Mark replied, Look, I know youre new but you should know this. I heard last week that Daves brother-in-law is a new part owner of Micron. I was wondering how soon it would be before he started steering business to that company. He is not the straightest character. Sharon was shocked. After a few moments, she announced that her original choice was still the best selection. At that point Mark reminded Sharon that she was replacing a terminated buyer who did not go along with one of Daves previous preferred suppliers. Ethical decisions that affect a buyers ethical perspective usually involve the organizational environment, cultural environment, personal environment, and industry environment. Analyze this scenario using these four variables.Scenario 4 Sharon Gillespie, a new buyer at Visionex, Inc., was reviewing quotations for a tooling contract submitted by four suppliers. She was evaluating the quotes based on price, target quality levels, and delivery lead time promises. As she was working, her manager, Dave Cox, entered her office. He asked how everything was progressing and if she needed any help. She mentioned she was reviewing quotations from suppliers for a tooling contract. Dave asked who the interested suppliers were and if she had made a decision. Sharon indicated that one supplier, Apex, appeared to fit exactly the requirements Visionex had specified in the proposal. Dave told her to keep up the good work. Later that day Dave again visited Sharons office. He stated that he had done some research on the suppliers and felt that another supplier, Micron, appeared to have the best track record with Visionex. He pointed out that Sharons first choice was a new supplier to Visionex and there was some risk involved with that choice. Dave indicated that it would please him greatly if she selected Micron for the contract. The next day Sharon was having lunch with another buyer, Mark Smith. She mentioned the conversation with Dave and said she honestly felt that Apex was the best choice. When Mark asked Sharon who Dave preferred, she answered, Micron. At that point Mark rolled his eyes and shook his head. Sharon asked what the body language was all about. Mark replied, Look, I know youre new but you should know this. I heard last week that Daves brother-in-law is a new part owner of Micron. I was wondering how soon it would be before he started steering business to that company. He is not the straightest character. Sharon was shocked. After a few moments, she announced that her original choice was still the best selection. At that point Mark reminded Sharon that she was replacing a terminated buyer who did not go along with one of Daves previous preferred suppliers. What should Sharon do in this situation?
- discuss what is the service blueprinting and explain the elements of blueprinting?Describe service blueprinting in your own words, including examples of when it should be used.Explain not just what is meant by the phrase "service quality," but also the ideas behind "measuring and monitoring service delivery."
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