Epsilon Airlines services predominately the eastern and southeastern United States. A vast majority of Epsilon's customers make reservations through Epsilon's website, but a small percentage of customers make reservations via phone. Epsilon employs call-center personnel to handle these reservations along with any problems with the website reservation system and for the rebooking of flights for customers if their plans change or their travel is disrupted. Staffing the call center appropriately is a challenge for Epsilon's management team. Having too many employees on hand is a waste of money, but having too few results in very poor customer service and the potential loss of customers. Epsilon analysts have estimated the minimum number of call-center employees needed by day of week for the upcoming vacation season (June, July, and the first two weeks of August). These estimates are given in the following table. Day Minimum Number of Employees Needed Monday 80 Tuesday 60 Wednesday 55 Thursday 65 Friday 100 Saturday 80 Sunday 40 The call-center employees work five consecutive days and then have two consecutive days off. An employee may start work any day of the week. Each call-center employee receives the same salary. Assume that the schedule cycles and ignore start-up and stopping of the schedule. Develop a model that will minimize the total number of call-center employees needed to meet the minimum requirements. Min = s.t. Monday = Tuesday = Wednesday = Thursday = Friday = Saturday = Sunday = X1, X2, X3, X4, X5, X6, X7 ≥ 0 Find the optimal solution. (X1, X2, X3, X4, X5, X6, X7) = Give the number of call-center employees that exceed the minimum required. (M, Tu, W, Th, F, Sa, Su) =

Advanced Engineering Mathematics

10th Edition

ISBN:9780470458365

Author:Erwin Kreyszig

Publisher:Erwin Kreyszig

Chapter2: Second-order Linear Odes

Section: Chapter Questions

Problem 1RQ

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Epsilon Airlines services predominately the eastern and southeastern United States. A vast majority of Epsilon's customers make reservations through Epsilon's website, but a small percentage of customers make reservations via phone. Epsilon employs call-center personnel to handle these reservations along with any problems with the website reservation system and for the rebooking of flights for customers if their plans change or their travel is disrupted. Staffing the call center appropriately is a challenge for Epsilon's management team. Having too many employees on hand is a waste of money, but having too few results in very poor customer service and the potential loss of customers.

Epsilon analysts have estimated the minimum number of call-center employees needed by day of week for the upcoming vacation season (June, July, and the first two weeks of August). These estimates are given in the following table.

Day	Minimum Number of Employees Needed
Monday	80
Tuesday	60
Wednesday	55
Thursday	65
Friday	100
Saturday	80
Sunday	40

The call-center employees work five consecutive days and then have two consecutive days off. An employee may start work any day of the week. Each call-center employee receives the same salary. Assume that the schedule cycles and ignore start-up and stopping of the schedule. Develop a model that will minimize the total number of call-center employees needed to meet the minimum requirements.

Min =

s.t.

Monday =
Tuesday =
Wednesday =
Thursday =
Friday =
Saturday =
Sunday =

X₁, X₂, X₃, X₄, X₅, X₆, X₇ ≥ 0

Find the optimal solution.

(X₁, X₂, X₃, X₄, X₅, X₆, X₇) =

Give the number of call-center employees that exceed the minimum required.

(M, Tu, W, Th, F, Sa, Su) =

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